Christine Suitor
Leola,PA
Summary
Dynamic operational leader with a proven track record at Dtime Training LLC, specializing in enhancing customer service and business processes. Proficient in QuickBooks and Salesforce, delivering significant improvements in client satisfaction and operational efficiency. An entrepreneurial mindset coupled with strong problem-solving abilities has led to measurable performance and revenue growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant
Dtime Training LLC
01.2016 - Current
- Managed and oversaw all aspects of businesses such as recordkeeping, revenue cycle, taxes, customer relations, meetings, agendas, scheduling, training, phone calls and payroll and recruiting
- Wrote grants that were awarded as well as organized and prepared financial records for loan applications that were also awarded for the business
- In charge of accounts payable and accounts receivable, kept track of client billing cycles and payment schedules
- Contributed an entrepreneurial approach to the business by completing state filings; assisting with creating the business plan, and contributed online advertising
- Supplied quality assurance through problem solving, and communicating whenever customer service issues arose
- Utilized KPIs and SLAs to monitor and improve performance, ensuring that service levels and customer expectations were consistently met
- Evaluated current process and made suggestions for improved business relations with vendors and customers
- Supported owner in decision-making processes by conducting research and presenting findings in clear formats
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection
- Facilitated training, recruitment, and onboarding of staff
Remote Tax Consultant
Intuit
01.2023 - 04.2024
- Provided technical support via phone and remote software
- Assisted clients with filing taxes, purchasing software, and navigating through Inuit software programs
- Educated clients about the impact of life events on their taxes, helping them make informed decisions
- Reduced client tax liabilities by identifying applicable deductions and credits
- Identified discrepancies in client records that could trigger audits or result in missed deductions or credits
- Researched tax implications for various deductions and credits
- Utilized tax software to prepare returns and meet deadlines
- Seasonal
Remote Customer Service Representative
UGI
09.2022 - 12.2023
- Manage consumer accounts for gas and electric utilities company
- Scheduled maintenance visits
- Coordinated procedures for emergency services
- Tracked client billing cycles and payment cycles as well as starting and stopping services for businesses and residential customers
- Utilized multiple software programs email and phone to accomplish workload
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation, follow-up, and future reference
- Fostered a positive customer service culture within the team, which led to higher customer satisfaction rates.
Admissions Coordinator
Promises Behavioral Health
Wrightsville, PA
01.2014 - 01.2015
- Facilitated client admissions and processed insurance
- Coordinated with admission team to schedule admission and recruitment programs.
- Organized campus visits for admitted clients, including tours, meetings with faculty members, and information sessions.
- Directed activities of admissions, including interviewing clients and coordinating with family, probation, hospitals, and other agencies.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
Education
AA - Paralegal Studies
Harrisburg Area community college
01.2016
AA - Human Services
PENNSYLVANIA COLLEGE OF TECHNOLOGY
01.2003
Skills
- Operational Leadership
- QuickBooks
- Salesforce
- Typing 45 WPM
- Database Management
- Resourceful
- Knowledgeable of legal systems, policies, and procedures
- Strong Problem Solver
- Customer Service-Oriented
- Revenue cycle
- Executive support
- Scheduling
- Advanced MS Office Suite
- Software Knowledge
- Relationship Building
Certification
- CPR
- Licensed Notary
- Certified Trainer
References
- Tarnesha Gardner, Owner, Dtime Training, dtimetraiining@gmail.com, 717-449-2982
- Drema Duncan, HR Manager, Diamantoni and Associates, 717-344-4790
- Melinda Ayala, Coworker, RASE Project, mayala@fmilyfirsthealth.org, 717-736-6645
Timeline
Remote Tax Consultant
Intuit
01.2023 - 04.2024
Remote Customer Service Representative
UGI
09.2022 - 12.2023
Executive Assistant
Dtime Training LLC
01.2016 - Current
Admissions Coordinator
Promises Behavioral Health
01.2014 - 01.2015
AA - Paralegal Studies
Harrisburg Area community college
AA - Human Services
PENNSYLVANIA COLLEGE OF TECHNOLOGY
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