Joshua Keith
Denver,CO
Summary
Dynamic social media manager with 2+ years of experience in digital marketing, customer service, and sales. Strong background in managing and optimizing social media platforms. Proven track record of increasing brand reach by 50% and driving 30% growth in conversions through strategic content optimization. Demonstrated expertise in social media strategy and analytics.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Colorado Medical Solutions
03.2023 - Current
- Produced over +3000 conversions through new lead submissions with digital marketing efforts and content on TikTok, YouTube, Instagram, Twitter, LinkedIn, and Facebook.
- Increased followers on company TikTok page from 0 to over 56,000 followers within 5 months.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Analyzed competitor pages to locate trend and keyword opportunities.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed international team of editors
Medical Administrator
Colorado Medical Solutions
03.2022 - 02.2023
- Completed over 10 patient charts for lab work daily to start program care.
- Created and submitted lab orders to patients with reminders to get their labs done
- Sent lab results received over to providers for panel review daily
- Collaborated with diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
Call Center Representative
Colorado Medical Solutions
01.2020 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Long and redundant calls were maintained below 10%
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted customers by answering questions and responding to inquiries.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Cryptocurrency Fund Intern
DTN Capital
09.2021 - 03.2022
- Increased fund's net worth by 10% using chart analysis and executing limit orders.
- Conducted fundamental and technical analysis on upcoming cryptocurrency projects including NFTs.
- Helped fund save $25,000 submitting sell orders before major market downturn.
- Mentored by professional trader who taught basics of technical analysis and chart reading in our daily meetings.
- Facilitated exchange to exchange and wallet to wallet transactions ex: Metamask to smart contract address, Kucoin to Coinbase.
- Submitted buy and sell orders at chosen specific zones after chart analysis.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Google Sheets, Excel and other software tools to input data, create documents and other communications.
Sales Representative
Cutco Cutlery
01.2018 - 08.2018
- Conducted 30+ sales presentations to clients on cutlery
Education
BBA - Business Administration And Management
Point Loma Nazarene University
San Diego, CA12.2023
Associate of Arts - Liberal Arts And General Studies
Miracosta Community College
Oceanside, CA05.2020
GED -
California State University of San Marcos
San Marcos, CAHigh School Diploma -
Poway High School
Poway, CA06.2016
Skills
- Content Management
- Video editing (short form, TikTok, FB reels, YT shorts, IG)
- KPIs (conversions, lead generation, reach, engagement)
- Knowledge of AI tools (Perplexity, Playground, Chat-GPT)
- CRM (Zoho CRM)
- Digital Marketing
- Account Management (TikTok, YouTube, Facebook, LinkedIn, Rumble, Threads, Twitter "X", Snapchat)
- Customer Engagement Strategies
- Lab order submission (LabCorp)
- Reading patient hormone charts
- Knowledge of hormone panels
- Sales
- Cold Calling Skills
- Exceptional customer service
- Fundamental and technical analysis
- Chart reading
References
Dean Jones 951-907-6618 drdean@comedsolutions.com
Christine Sullivan 951-477-7582 Christinesullivan98@gmail.com
Victor Goodpasture 808-542-1290 prodigital@me.com
Timeline
Social Media Manager
Colorado Medical Solutions
03.2023 - Current
Medical Administrator
Colorado Medical Solutions
03.2022 - 02.2023
Cryptocurrency Fund Intern
DTN Capital
09.2021 - 03.2022
Call Center Representative
Colorado Medical Solutions
01.2020 - 03.2022
Sales Representative
Cutco Cutlery
01.2018 - 08.2018
BBA - Business Administration And Management
Point Loma Nazarene University
Associate of Arts - Liberal Arts And General Studies
Miracosta Community College
GED -
California State University of San Marcos
High School Diploma -
Poway High School
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