Christine Swift
Vancouver,WA
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Programs Coordinator
US DOT / FHWA / Western Federal Lands
09.2018 - Current
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Provided technical support to staff with necessary resources to carry out duties successfully.
Administrative Specialist
US DOT / FWHA / Western Federal Lands
10.2015 - 09.2018
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Prepared project documents, reports and brochures.
- Identified communication channels to set roadmap to distribute information.
Administrative Supports Services Manager
Portland Habilitation Center NW
04.2014 - 08.2015
- Built and managed processes for tracking and monitoring department performance.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Negotiated and executed contracts on behalf of department.
- Created reports, presentations and other materials for executive staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Financial Services Specialist
WA State / Dept. Of Social & Health Services
07.2012 - 08.2013
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Managed client financial portfolios to minimise risk and optimize returns.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and delivered financial presentations to drive client engagement.
- Maintained updated records of all financial transactions to support traceability.
- Delivered guidance on financial regulations and requirements.
- Developed and maintained database of financial records for clients.
- Monitored current economic trends and adjusted financial strategies accordingly.
Education
Bachelor of Science - Psychology
Washington State University
Vancouver, WASkills
- Educational Strategies
- Expense Tracking
- Process Improvement
- Task Delegation
- Interdepartmental Coordination
- Project Coordination
- Hazardous Chemicals
- Emotional Support
- Staff Hiring and Evaluations
- Training Coordination
- Human Resources Understanding
- Staff Evaluations
Certification
- WA State Notary Public License - Exp. 03/2026
Timeline
Administrative Programs Coordinator
US DOT / FHWA / Western Federal Lands
09.2018 - Current
Administrative Specialist
US DOT / FWHA / Western Federal Lands
10.2015 - 09.2018
Administrative Supports Services Manager
Portland Habilitation Center NW
04.2014 - 08.2015
Financial Services Specialist
WA State / Dept. Of Social & Health Services
07.2012 - 08.2013
Bachelor of Science - Psychology
Washington State University
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