Christine Swiney
Dallas,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Patient Service Representative/Patient Referral Coordinator
Prisma Health North Texas
Dallas, TX
01.2024 - Current
- Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic
- Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
- Completes initial registration information of new patients following established policies and procedures
- Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate.
Service Experience
Nordstrom Rack
Allen, TX
01.2023 - 12.2023
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones.
Leasing Agent
THE HARRISON
Sandy Springs, GA
10.2020 - 01.2023
- Show properties to prospective tenants
- Follow up with leads about rental properties
- Communicate applicants' questions and concerns to landlords
- Manage the signing of lease agreements
- Collect and review lease application documents.
Front Desk Agent
Hampton Inn & Suites
Dallas, TX
01.2019 - 06.2020
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees.
Shift Supervisor / Customer Service Representative
PLS Check Cash
Dallas, TX
02.2018 - 01.2019
- Ensuring compliance with federal, state, and local regulations
- Assisting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Assistant Store Manager with developing and motivating store employees who exceed internal and external customer expectations.
Shift Supervisor
American Apparel
Harlem, NY
01.2015 - 01.2018
- Discussed type, quality and number of merchandises required for purchase
- Participate in store opening and store closing duties
- Maintain a fully stocked inventory, as needed
- Track daily costs and revenues
- Inform the next Shift Manager about pending tasks
- Accurately manage a register with daily receipts of $1000 or more.
Education
Associate of Science - Medical Assisting
Swedish Institute College of Health Science
New York, NY11.2017
High School Diploma -
Freeport High School
Freeport, NY01.2013
Skills
- Yardi
- Microsoft Outlook
- Microsoft Office
- Computer skills
- Management
- Guest services
- Hotel management
- Medical filing
- Appointment confirmation
- Routing lab results
Timeline
Patient Service Representative/Patient Referral Coordinator
Prisma Health North Texas
01.2024 - Current
Service Experience
Nordstrom Rack
01.2023 - 12.2023
Leasing Agent
THE HARRISON
10.2020 - 01.2023
Front Desk Agent
Hampton Inn & Suites
01.2019 - 06.2020
Shift Supervisor / Customer Service Representative
PLS Check Cash
02.2018 - 01.2019
Shift Supervisor
American Apparel
01.2015 - 01.2018
Associate of Science - Medical Assisting
Swedish Institute College of Health Science
High School Diploma -
Freeport High School
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