Christine Swofford
Summary
*Accomplished Mobile Phlebotomist with a proven track record at Ultra X Imaging and Mobile Phlebotomy, demonstrating exceptional skills in patient confidentiality and infection control. Leveraged medical terminology knowledge and time management to enhance patient care and efficiency. Excelled in maintaining confidentiality, underscoring a commitment to trust and professionalism.
* Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
*Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
*Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Mobile Phlebotomist
Ultra X Imaging and Mobile Phlebotomy
07.2021 - Current
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Verified patients' identification for proper sample collection.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Participated in quality assurance and competency assessment initiatives.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
Mobile Phlebotomist
American Health Associates Inc.
09.2018 - 07.2021
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
Casino Cage Cashier Supervisor
Firekeepers Casino
06.2009 - 08.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Secured casino funds not in use after balancing cash drawer.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Balanced books with daily summary reconciliations.
- Completed casino cage transactions on behalf of customers.
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with gaming commission rules by verifying players' ages.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Calculated and verified value of players' winnings or losses.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Sold chips, tokens, and tickets to patrons.
- Prepared and issued money banks to change persons at start of each shift.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Audited money drawers and hand or machine-counted large cash values.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Galesburg-Augusta High School
Galesburg, MI06.1987
Skills
- Patient confidentiality
- Time Management
- Medical terminology knowledge
- Infection Control
- Data Entry
- Organization and Planning
- Maintaining confidentiality
- Customer Service and Engagement
- Customer service skills
- Customer service and assistance
- Adherence to high customer service standards
Timeline
Mobile Phlebotomist
Ultra X Imaging and Mobile Phlebotomy
07.2021 - Current
Mobile Phlebotomist
American Health Associates Inc.
09.2018 - 07.2021
Casino Cage Cashier Supervisor
Firekeepers Casino
06.2009 - 08.2017
High School Diploma -
Galesburg-Augusta High School
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