Christine Sywenky
Lloydminster,Alberta
Summary
Dynamic Automotive Service Advisor with a strong track record at Ok Tire, excelling in customer relations and service advising. Proven ability to enhance customer satisfaction through effective communication and personalized service recommendations. Skilled in warranty processing and appointment scheduling, ensuring efficient operations and fostering long-term client loyalty.
Overview
15
15
years of professional experience
Work History
Automotive Service Advisor
Ok Tire
05.2020 - 09.2020
- Assisted customers in identifying automotive service needs and solutions
- Coordinated service appointments and managed customer inquiries efficiently
- Provided detailed explanations of services and pricing to enhance customer understanding
- Maintained accurate records of service transactions and customer interactions
- Collaborated with technicians to ensure timely completion of services
- Utilized point-of-sale systems to process payments and manage transactions
- Educated customers on vehicle maintenance best practices for improved longevity
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Service Advisor
Sign Tire
10.2005 - 05.2019
- Assisted customers in diagnosing vehicle issues and recommending appropriate service solutions.
- Coordinated service appointments, ensuring optimal scheduling for customer convenience and operational efficiency.
- Provided detailed explanations of repair processes and costs, enhancing customer understanding and satisfaction.
- Collaborated with technicians to streamline workflows, improving overall service turnaround times.
- Managed inventory of parts and supplies, optimizing stock levels to minimize delays in service delivery.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Education
High School Diploma -
Mannvillle High School
Mannville AbSkills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Repair recommendations
- Service advising
- Organization
- Follow-up skills
- Warranty processing
- Estimating costs
- Parts ordering
- Service writing
- Documentation
- Appointment scheduling
- Work order management
- Preventative maintenance
- Listening skills
- Attention to detail
- Service estimates
- Customer service
- Customer relationship management
- Documentation and reporting
- Strong work ethic
Timeline
Automotive Service Advisor
Ok Tire
05.2020 - 09.2020
Service Advisor
Sign Tire
10.2005 - 05.2019
High School Diploma -
Mannvillle High School