CHRISTINE TASSY
Goodyear,US
Summary
Customer service professional with 8+ years of experience in delivering exceptional service and building strong client relationships. Demonstrates expertise in conflict resolution and active listening, leveraging skills in communication and emotional intelligence to exceed customer satisfaction goals. Committed to fostering collaborative environments and enhancing customer experiences through innovative solutions and detailed problem-solving.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
USPS
Avondale
01.2025 - 04.2025
- Handled customer inquiries, complaints, billing questions and payment extensions
- Provided detailed and accurate accounts of customer calls for prevention of future audits that consistently met supervisor expectations
- Resolved an average of 250 inquiries per week exceeding weekly targets by 25%
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Perform passport duties
- Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers and prolonged standing while interacting with customers.
RELATIONSHIP SERVICE ADVISOR
Silicon Valley Bank/First Citizens Bank
Tempe, USA
02.2022 - 11.2023
- Achieved a 95% email response rate, facilitating efficient and professional communication with clients including wire ACH, online
- Consistently exceeded customer satisfaction goals by delivering exceptional service standards
- Utilized extensive product and service knowledge to provide comprehensive assistance to customers
- Entered pertinent KYC details to build a complete client record and opened new accounts.
- Remote/Tempe, AZ
CUSTOMER SERVICE REPRESENTATIVE
Maximus/Corestaff
07.2021 - 02.2022
- Processed unemployment claims with a focus on accuracy and equity, ensuring high standards of integrity in determining claimant eligibility
- Assisted claimants with the appeal submission process, enhancing their understanding and satisfaction through comprehensive customer support
- Resolved inquiries from appellants by delivering clear and empathetic guidance, effectively supporting customers through procedural complexities
- Identified trends/issues that emerged in calls/correspondence, and informed Team Lead or Supervisor.
- Remote
CLIENT RELATIONSHIP ASSOCIATE
Morgan Stanley
Gilbert, USA
06.2020 - 04.2021
- Responded to a high volume of client inquiries, providing tailored solutions that addressed individual needs and enhanced customer satisfaction
- Clarified billing and payment policies, improving client understanding and ensuring transparent support processes
- Managed and streamlined document filing systems, increasing efficiency in information management and retrieval for client accounts.
- Addressed client and investor inquiries related to financial products and services, ensuring effective communication and resolution of concerns
- Leveraged virtual communication tools to strengthen client relationships, leading to an improved understanding of individual investment objectives.
- Remote/Gilbert, AZ
DRAFTDOCK CLERK/INVENTORY
XPO Logistics
Goodyear, USA
01.2019 - 05.2020
- Conducted data entry and document management, ensuring accuracy and efficiency in all clerical tasks
- Received, inspected, and recorded shipments regarding material and products
- Verified transactions and product orders, maintaining precise records in company databases and reports
- Delivered exceptional customer service by utilizing in-depth product knowledge to enhance the client experience
- Streamlined order entry system and improved accuracy of documentation reducing shipping and order entry errors
- Initiated development of an order tracking system enhancing on-time delivery performance from 80% to 99%
- Oversaw transition to new productivity tool that significantly increased accuracy of schedules and reduced errors.
- Boeing
BANK TELLER
Wells Fargo Bank
Boca Raton, USA
10.2016 - 09.2018
- Managed customer transactions, including deposits, withdrawals, transfers, and loan payments, while ensuring accuracy and efficiency
- Addressed client inquiries and resolved issues, providing exceptional customer service and information on banking products and services
- Reconciled cash drawer with transaction records daily, maintaining financial accuracy and operational integrity.
CASHIER
CVS Pharmacy
Boca Raton, USA
07.2013 - 09.2016
- Processed customer transactions efficiently and accurately, ensuring a smooth checkout experience and maintaining a high level of customer satisfaction
- Handled cash, credit, and debit transactions, as well as returns and exchanges, while maintaining a balanced cash drawer
- Assisted customers with inquiries and provided product information, enhancing customer engagement and promoting store loyalty
- Stocked and organized merchandise on shelves, ensuring product availability and a clean shopping environment.
Education
BS - IT MANAGEMENT
WGU
03.2026 - 12.2025
AI DEVELOPMENT CERT -
WGU
HUMAN RESOURCE MANAGEMENT -
Phoenix College
PhoenixBUSINESS ADMINISTRATION AND MANAGEMENT CERTIFICATE -
Palm Beach State College
Boca Raton, FLSkills
- Communicator
- Confidentiality
- Emotional Intelligence
- Conflict Resolution
- Interpersonal
- Organizational
- MS Suite
- Analyst
- Empathetic
- Problem-Solving
- Attention to Detail
- Time Management
- CRM
- OUTLOOK
- ACTIVE LISTENING
- ADAPTABILITY
- Excel
- Word
- Microsoft Office
- Salesforce
- RMS
- Tableau
20 Hr AZ SAFE Comprehensive: Mortgage Loan Originator Pre-licensing completed
Languages
- Haitian Creole, Native
- French, Proficient
Timeline
BS - IT MANAGEMENT
WGU
03.2026 - 12.2025
CUSTOMER SERVICE REPRESENTATIVE
USPS
01.2025 - 04.2025
RELATIONSHIP SERVICE ADVISOR
Silicon Valley Bank/First Citizens Bank
02.2022 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Maximus/Corestaff
07.2021 - 02.2022
CLIENT RELATIONSHIP ASSOCIATE
Morgan Stanley
06.2020 - 04.2021
DRAFTDOCK CLERK/INVENTORY
XPO Logistics
01.2019 - 05.2020
BANK TELLER
Wells Fargo Bank
10.2016 - 09.2018
CASHIER
CVS Pharmacy
07.2013 - 09.2016
AI DEVELOPMENT CERT -
WGU
HUMAN RESOURCE MANAGEMENT -
Phoenix College
BUSINESS ADMINISTRATION AND MANAGEMENT CERTIFICATE -
Palm Beach State College