Christine Taylor
Midvale,UT
Summary
I am a strong team player with excellent communication and interpersonal skills, fostering collaborative relationships and driving successful cross-functional projects. My commitment to continuous learning and adaptability enables me to stay at the forefront of industry trends and embrace new challenges.
Overview
9
9
years of professional experience
Work History
Hardware Associate
Randstad
07.2022 - Current
- Responsible for removing inventory from workstations as directed to use for new hire kits
- Build boxes for shipment preparations
- Assist with shipping process for all hardware as needed: print shipping labels, generate and communicate tracking numbers, work with mailroom staff for Fed Ex pickups
- Log assets, send boxes with prepaid labels for nonstarters and/or termed users to recover equipment
- Assist with equipment returns, unboxing, cleaning, sanitizing, updating assets in tool, confirm hardware is fully functional, re-kitting of hardware
- Managed the inventory levels and stock replenishment, ensuring product availability
- Collaborated with the Asset coordinator and other team members to retrieve past employees equipment
- Achieved weekly goals with no errors with shipment on average of 98% creating a great first impression of the employees we served.
Customer Service Supervisor
Acima Credit
11.2021 - 07.2022
- Assisted customers with complex inquiries and complaints, providing prompt and effective resolutions and maintaining a customer satisfaction
- Acted as a subject matter expert, providing support and training to new team members and assisting colleagues in handling challenging customer interactions
- Managed customer escalations and collaborated with relevant departments to reach satisfactory resolutions, turning dissatisfied customers into loyal advocates
- Prepared detailed reports on customer feedback, common issues, and suggestions for improvement, enabling the management to make data-driven decisions to enhance service quality
- Demonstrated exceptional multitasking abilities by handling high call volumes, emails, and live chats while ensuring quality and accuracy in service delivery
- Achievement of service KPIs: Consistently met or exceeded key performance indicators (KPIs) such as first-call resolution, response time, and customer feedback, resulting in the team receiving multiple recognition awards for outstanding performance.
Customer Support Specialist
Acima Credit
05.2020 - 11.2021
- Interacted with customers via phone, email, and live chat to address inquiries, complaints, and product- related issues
- Provided accurate and detailed information about products, services, and promotions, resulting in increased customer retention by 99%
- Assisted customers in navigating through the company's website and online platforms, resulting in improved online self-service adoption
- Resolved customer complaints promptly and professionally, achieving a customer satisfaction rating of 98%
- Collaborated with other departments to resolve customer issues
- Maintained accurate records of customer interactions and transactions in the CRM system, ensuring a seamless handover for follow-up support
- Successful handling of escalations: Demonstrated exceptional conflict resolution skills and successfully de-escalated challenging situations, resulting in a 90% reduction in formal complaints and positive feedback from customers.
Member Service Representative
Connexion Point
10.2019 - 07.2020
- Assist members with various inquiries through phone, email, and in-person interactions, maintaining a high satisfaction rate of 98%
- Address member concerns promptly, ensuring timely resolution and fostering positive relationships with the organization
- Proactively promote and upsell additional products and services to members, contributing to a 5% increase in sales revenue
- Provide accurate and detailed information on membership benefits, terms, and conditions, resulting in improved member retention by 95%
- Process member applications, renewals, and cancellations efficiently while ensuring data accuracy in the membership database
- Collaborate with cross-functional teams to resolve complex member issues, ensuring a seamless experience for all members.
Collections Agent
Yessio
08.2018 - 10.2019
- Initiate contact with debtors through phone calls, emails, and letters to negotiate payment arrangements and facilitate debt resolution
- Successfully recover outstanding debts, maintaining a track record of achieving collection targets with a collection success rate of 80%
- Utilize skip tracing techniques and conduct investigations to locate and verify debtor information, improving contact rates and payment arrangements
- Employ effective negotiation and persuasion skills to establish payment plans, settlements, and enforce consequences for non-payment
- Maintain accurate and detailed records of all collection activities, adhering to company policies and compliance regulations
- Collaborate with team members and supervisors to share insights, strategize on challenging cases, and implement best practices for improved collection efforts.
Package Handler/Sorter
UPS
05.2017 - 08.2018
- Safely and efficiently unload, sort, and organize packages from incoming trucks onto conveyor belts for further processing
- Operate and maintain material handling equipment, such as pallet jacks, to transport packages within the facility
- Collaborate with team members to meet daily shipment deadlines, achieving an average on-time delivery
- Conduct regular quality checks to ensure packages are correctly labeled and in good condition, reducing shipping errors.
USPS Mail Handler
USPS
09.2014 - 02.2015
- Sort and organize incoming mail and packages, ensuring accurate routing for timely delivery
- Operate various mail processing machines, such as letter sorting machines and conveyor systems, to expedite the sorting process
- Collaborate with fellow mail handlers and supervisors to meet strict delivery deadlines and maintain efficient workflow
- Conduct quality checks to verify the accuracy of sorting and address labels, minimizing delivery errors
- Assist in loading and unloading mail from delivery vehicles and transport mail bins to designated areas for processing.
Education
No Degree -
East-West University
Skills
- Leadership
- Technical support
- Customer support
- Organizational skills
- Problem management
- Adaptable and Flexible
- Customer Experience Improvement
- Excellent Written and Verbal Communication
- Meeting Sales Goals
- Effective Customer Communication
Timeline
Hardware Associate
Randstad
07.2022 - Current
Customer Service Supervisor
Acima Credit
11.2021 - 07.2022
Customer Support Specialist
Acima Credit
05.2020 - 11.2021
Member Service Representative
Connexion Point
10.2019 - 07.2020
Collections Agent
Yessio
08.2018 - 10.2019
Package Handler/Sorter
UPS
05.2017 - 08.2018
USPS Mail Handler
USPS
09.2014 - 02.2015
No Degree -
East-West University
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