Christine 'Taylor' Brown
Atlanta,GA
Summary
Solution oriented production manager and billing specialist with over 17 years experience within the HVAC service industry covering both commercial and residential channels, and product shipping covering both wholesale and retail. Highly effective in process engineering and developing systems improvements by leveraging agile project management methodology and data analysis to deliver increased productivity, tracking systems and organizational profit. Highly adept at connecting and building strong relationships with clients and teams, demonstrating emotional intelligence, and the ability to communicate clearly and persuasively.
Overview
17
17
years of professional experience
Work History
ASSISTANT WAREHOUSE MANAGER
FLAT EARTH DESIGNS
Atlanta, GA
10.2021 - Current
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Personally inspected retail and wholesale product and packaging for quality assurance
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Conducted research to address shipping errors and packaging mistakes.
PRODUCTION MANAGER & REGIONAL BILLING SPECIALIST
TWC SERVICES INC.
08.2010 - 06.2021
- Developed comprehensive reference guides and best practices for company billing systems, product and service delivery which increased client and internal data analytics and production efficiency 10x.
- Built sophisticated Project Management tracking system for Accounting Department, which resulted in more level client paying system for improved customer satisfaction.
- Designed structured communication format for Service Coordinators, which consistently resulted in being presented Customer Service Recognition Award.
- Developed training protocol for new hires in five cities throughout Southeast Region on use of field mobile devices, which resulted in instant improvement by employees as reported by Accounting Department.
- Responsible for managing capacity and workflows of internal service delivery and direct interaction with existing and potential customers and manufacturers, working closely with partners to ensure high standard of service, delivery, consistency and quality is always upheld.
- Managed both custom and non-custom order processing, ensuring clear communications across departments outlining production deliveries and changes.
CORPORATE AR PROCESSOR & SALES COORDINATOR
MONCRIEF HEATING & AIR CONDITIONING
05.2006 - 08.2010
- Responsible for balancing and cash posting reports to provide frequent status KPI updates to management.
- Assisted in evaluating, creating and implementing changes to improve departmental policies, procedures and controls to systems and processes.
- Developed systematic procedure used for more expedient processing of end-of-month calculations, which reduced processing time by 33%, and improved Accounts Receivable System, which resulted in significant reduction in labor cost.
- Developed training protocol and manual for Accounts Receivable function, which resulted in efficient and improved orientation for new employees.
- Optimized monthly Sales Lead Tracking System reducing time and delivering reliable, real-time data results.
- Responsible for executing all corporate activity related to direct sales and marketing to secure new customers, as well as increasing current customer retention.
- Implemented necessary sales deployment to maximize sales conversion through coordination and management of all in-bound communication from service personnel.
- Developed and executed corporate marketing strategy, updating website content, implementing sales of company sponsorships and advertisement efforts, which resulted in more than 30 new sponsored organizations.
- Generated up to 250 new customer leads per month, which resulted in additional 5% increase in new customers month over month.
- Responsible for coordinating over $6 million in annual sales for four sales professionals.
ASSISTANT SERVICE MANAGER
BREWHOUSE CAFE
Atlanta, GA
02.2005 - 05.2006
- Performed customer service and bartending duties
- Oversaw server performance and directed end-of-shift duties
- Managed daily financial record keeping
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
Education
Bachelor of Arts - Management
University Of North Carolina At Chapel Hill
Chapel Hill, NC05.2004
Skills
- Quality Assurance Standards
- Production Optimization
- Production Line Management
- Skilled in finance
- Practices safety and sanitation standards
- Continuous improvements
- Materials management
- Inventory management
- Staff Management
- Customer Response
- Customer support
- Strategic planning
- Project Management
Timeline
ASSISTANT WAREHOUSE MANAGER
FLAT EARTH DESIGNS
10.2021 - Current
PRODUCTION MANAGER & REGIONAL BILLING SPECIALIST
TWC SERVICES INC.
08.2010 - 06.2021
CORPORATE AR PROCESSOR & SALES COORDINATOR
MONCRIEF HEATING & AIR CONDITIONING
05.2006 - 08.2010
ASSISTANT SERVICE MANAGER
BREWHOUSE CAFE
02.2005 - 05.2006
Bachelor of Arts - Management
University Of North Carolina At Chapel Hill
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