CHRISTINE TETREAULT
Port Charlotte,FL
Summary
Customer Service Specialist with 10+ years of experience delivering high-impact support in fast-paced, high-volume environments. Proven track record of resolving 100+ daily inquiries across inbound/outbound channels while maintaining a customer satisfaction rate. Adept in using CRM platforms such as Avaya (telephony), IGEL (thin clients), Clic (communication), Verint (quality monitoring), Workday (HR systems), Kronos (workforce management), and VMware (virtual environments) to drive first-contact resolution, streamline workflows, and improve service delivery metrics. Skilled in upselling, order processing, and conflict resolution with a strong focus on personalized, solutions-driven support. Recognized for reducing call handling times and increasing customer retention through empathetic, results-oriented communication and committed to enhancing the end-to-end customer experience through data-informed strategies, performance optimization, and cross-functional collaboration. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
ARTIST
CCs ARTISTIC DESIGN
Port Charlotte, FL
05.2012 - Current
- Created original artwork for exhibitions and client commissions.
- Participated in art shows, engaging audiences and promoting work.
- Organized studio space to enhance workflow and accessibility of materials.
- Networked with artists and art professionals to exchange ideas and opportunities.
- Collaborated with clients to develop custom artwork aligned with specific needs.
- Promoted artwork through online platforms including Facebook, Etsy and Instagram. Increasing sales by over 50%.
- Managed social media accounts by generating content and addressing customer inquiries.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
CUSTOMER SERVICE SPECIALIST
QVC GROUP (HSN)
Port Charlotte, FL
02.2025 - Current
- Delivered exceptional service to over 80 customers daily via phone, chat, and email, achieving a customer satisfaction rating and reducing escalation rates.
- Resolved high-volume inquiries efficiently using CRM platforms like Salesforce and Zendesk, resulting in an improvement in first-contact resolution time.
- Promoted relevant products and solutions tailored to client needs, increasing upsell conversions, and contributing to monthly sales targets.
- Streamlined payment processing and order support using multi-system navigation across dual monitors, reducing average handling time by 15 seconds per call.
INSIDE SALES REPRESENTATIVE
OMAHA STEAKS (SEASONAL)
Port Charlotte, FL
12.2023 - 06.2024
- Exceeded monthly sales quotas through proactive outbound calls, personalized product recommendations, and data-driven lead-nurturing strategies.
- Handled over 100 global client calls daily in a virtual call center, maintaining call quality score, and reducing average call time to under 2 minutes.
- Utilized CRM tools like HubSpot and Salesforce to track pipeline activity, leading to an improvement in follow-up conversion rates.
- Built strong customer rapport using a consultative sales approach, resulting in an increase in repeat business and boosting customer lifetime value.
PERSONAL/EXECUTIVE ASSISTANT
CAT FREELANCING, LLC
North Fort Myers, Florida
05.2021 - 10.2021
- Managed complex calendars and scheduled over 100 meetings monthly, improving executive time management and reducing scheduling conflicts.
- Acted as the primary point of contact between executive leadership and stakeholders, enhancing communication flow and client satisfaction ratings.
- Oversaw confidential correspondence and prioritized executive inboxes, ensuring 100% timely responses and eliminating missed high-priority tasks.
- Coordinated domestic and international travel logistics, cutting booking errors, and saving over $15K annually through vendor negotiation and itinerary optimization.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2021
Skills
Customer service
Good communication skills
Excellent written and oral communication
Complaint handling
Problem resolution
CRM software
Call center experience
Telephone etiquette
Problem-solving
Critical thinking
Decision-making
Time management
Active listening
Computer proficiency
Sales expertise
Data collection
Call management
Payment processing
Client relations
Timeline
CUSTOMER SERVICE SPECIALIST
QVC GROUP (HSN)
02.2025 - Current
INSIDE SALES REPRESENTATIVE
OMAHA STEAKS (SEASONAL)
12.2023 - 06.2024
PERSONAL/EXECUTIVE ASSISTANT
CAT FREELANCING, LLC
05.2021 - 10.2021
ARTIST
CCs ARTISTIC DESIGN
05.2012 - Current
Bachelor of Science - Business Administration And Management
Southern New Hampshire University