35 Years of professional experience.
Christine Thirjung
Interlochen,MI
Summary
To obtain an Administrative Position with a progressive and innovative company who is looking for an experienced, motivated, go-getter. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in various industries. Offering 30-year background in increasing profits, reducing costs and transforming customer service standards through company and personal standards. Experienced in leading and supervising a team of 10+ employees.
Overview
35
35
Work History
Ecommerce Sales Owner
Christine Thirjung
Interlochen, MI
03.2005 - Current
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
- Tracked inventory and reviewed retail trends in order to make timely and proactive business decisions
- Responded to customer issues and resolved complaints by leveraging expert Ecommerce knowledge
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved problems, improved operations and provided exceptional client support
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Owner and Distributor
Glasshouse By CT
Interlochen, MI
01.2009 - Current
- Jewelry and gemstone sales at fairs, festivals, auctions, fundraisers, etc
- Manage inventory through various product locations: ie: Internet, auctions, antique dealers, etc
- Booking event locations and venues
- Created pricing schedules and determined discount rates.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Stayed in open communication with existing customers to offer immediate access to new products.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Event Caterer
Thirjung Catering And Event Plannning
Interlochen, MI
06.2002 - Current
- Orchestrated positive customer experiences at all stages by overseeing every area of catering operations.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Purchased food and cultivated strong vendor relationships.
Benefit Sales Manager
Oakland Benefits, Inc
Birmingham, MI
03.2004 - 03.2005
- Built the Benefits Department from the ground up for a large P&C agency.
- Generated over $200,000 in annual commission.
- Create and managed department operations and procedures.
Life / Health Sales and Service Account Manager
Expert Underwriters, Inc
Troy, MI
12.1999 - 03.2004
- Sales and Service to existing customers along with creating new accounts
- Responsible for the largest book of business in the Life and Health Department
Account Manager
Korotkin Insurance Group
Southfield, MI
06.1997 - 12.1999
- Responsible for Sales and Service of existing customer accounts
- Created department procedures and managed part-time employees
Office Manager / Account Manager
Advanced Planning Concepts
Grand Rapids, MI
07.1993 - 06.1997
- Managed insurance sales office and staff
- Created office operations and procedures, along with hiring staff as needed
- Maintained existing customer portfolios and accounts
- Sales of Malpractice Insurance to physicians
Life Insurance Sales Support Specialist
Manulife Financial
Grand Rapids, MI
03.1990 - 07.1993
- Maintained client accounts and marketed company life products
- Made recommendations to agents and created proposals as needed
- Updated company software for agencies
Education
Business Administration
Oakland Community College
Associates Degree - Culinary Arts
Oakland Community College
Some College (No Degree) - Business Administration And Management
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma - College Prep
Brighton High School
Brighton, MI06.1984
Skills
- Lead prospecting
- Scheduling understanding
- Account servicing
- Service Agreements
- Sales Closing
- Network Development
- Sales
- Policies and Procedures
- Revenue Generation
- Acquiring clients
- Visiting customer locations
- Problem solving strength
- Report preparation
- Complaint resolution
- Inbound and Outbound Calling
- Professional telephone demeanor
- Menu development
- Proper food storage
- Recipes and menu planning
- Advanced culinary techniques
- Cleaning practices
- Budgeting
- Food plating and presentation
- Sanitation guidelines
- Planning and Coordination
Volunteering and Charity work
I have worked with many charities over the years such as: March of Dimes, Big Brother/Big Sisters, United Way, Gleaners Food Bank, Volunteers of America, Detroit PBS, Cub Scout Troop 69 Co-Den Leader, Vacation Bible School, Catechism Teacher, Women's Resource Center Retail Store, etc.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner and Distributor
Glasshouse By CT
01.2009 - Current
Ecommerce Sales Owner
Christine Thirjung
03.2005 - Current
Benefit Sales Manager
Oakland Benefits, Inc
03.2004 - 03.2005
Event Caterer
Thirjung Catering And Event Plannning
06.2002 - Current
Life / Health Sales and Service Account Manager
Expert Underwriters, Inc
12.1999 - 03.2004
Account Manager
Korotkin Insurance Group
06.1997 - 12.1999
Office Manager / Account Manager
Advanced Planning Concepts
07.1993 - 06.1997
Life Insurance Sales Support Specialist
Manulife Financial
03.1990 - 07.1993
Business Administration
Oakland Community College
Associates Degree - Culinary Arts
Oakland Community College
Some College (No Degree) - Business Administration And Management
Grand Rapids Community College
High School Diploma - College Prep
Brighton High School
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