Self-directed professional with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
20
20
years of professional experience
Work History
Branch Manager
OneMain Financial
2020.01 - 2023.05
Submitted loan applications to underwriter for verification and recommendation.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Examined customer loan applications for loan approvals and denials.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Assessed employee performance and developed improvement plans.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Maintained friendly and professional customer interactions.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Branch Manager
OneMain Financial
2019.01 - 2020.01
Compiled financial data to comply with budget.
Produced reports for bank administrators to document long-term goals and financial status.
Forecasted trends and recommended improvements based on financial risk analyses.
Trained and developed new team members in alignment with branch service standards and objectives.
Developed sales strategy to meet established sales objectives.
Implemented process improvements to increase productivity.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Sr. Loan Specialist
OneMain Financial
2016.08 - 2019.01
Monitored pipelines to track and log status of loans.
Advised clients on mortgage, education and personal loans.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Identified opportunities to cross-sell and upsell loan products to customers.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Branch Banker II
BB&T Bank
2015.03 - 2017.09
Presented products and services to customers using in-depth knowledge to answer questions.
Evaluated and negotiated contracts to procure favorable financial terms.
Improved overall financial reporting by streamlining control processes and reporting structures.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Helped customers prepare documents required to complete transactions and process requests.
Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
Identified customer desires and goals through needs-based sales tactics.
Supported tellers by processing transactions involving money orders, cashiers checks and payments.
Teller
Bank Of Mount Hope
2002.12 - 2009.09
Maintained confidentiality of bank records and client information.
Built and maintained client relationships through quality, personalized interactions.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Delivered exceptional service to customers in person or over telephone.
Education
GED -
Woodrow Wilson High School
Beckley, WV
11.2000
Skills
Multitasking Abilities
Goals and Performance
Weekly Payroll
Team Player
Excellent Communication Skills
Office Supplies and Inventory
Facility Security
Teller Procedures
Sales Planning
Cash Register Operations
Equipment Operations
Financial Advising
Document Flow Coordination
Data Communications
Staff Management
Key Performance Indicators (KPI)
Verbal Communication
Sales Expertise
Federal Regulations
Monthly Audits
Documentation
Operations Management
Product Training
Customer Care
Delinquency Notifications
Microsoft Access
Professional Development
Collections
Bank Security Expertise
Basic Mathematical Aptitude
Excellent Team Leadership
Knowledge of Equifax Application Engine
Training Classes
Customer Referrals
Financial Analysis
Staff Training
Operational Efficiency
Administrative Support
Corrective Actions
Training and Development
Customer and Vendor Relations
Employee Performance Evaluations
Client Acquisition
Professional Relationships
Staff Recruitment
Excellent Work Ethic
Cost and Budget Analysis
Loans
Marketing
Attention to Detail
Bank Examiners
Account Analysis Expertise
Human Resources Knowledge
Digital Filing
Deductive Reasoning Ability
Generating Receipts
Public Speaking
Safe Deposit Box Oversight
Petty Cash Disbursement
Staff Supervision
Excellent Time Management Skills
Market Research
Procedures Scheduling
Banking
Clerical Support
Community Relations
Teller Training
Proficiency in MS Office
Financial Transactions
Regulatory Compliance
Cash Handling
Office Organization
Security and Safety Protocols
Monthly Financial Statements
Business Operations
Performance Monitoring
Safety Protocols
Affiliations
Won the Operational Balance award in the region my first year as manager.
Leadership award in the district my second year.
Also won the Compliance elite award for 9 quarters.