Christine Thomas
Scarbro,WV
Summary
Self-directed professional with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
20
20
years of professional experience
Work History
Branch Manager
OneMain Financial
2020.01 - 2023.05
- Submitted loan applications to underwriter for verification and recommendation.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Branch Manager
OneMain Financial
2019.01 - 2020.01
- Compiled financial data to comply with budget.
- Produced reports for bank administrators to document long-term goals and financial status.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed sales strategy to meet established sales objectives.
- Implemented process improvements to increase productivity.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Sr. Loan Specialist
OneMain Financial
2016.08 - 2019.01
- Monitored pipelines to track and log status of loans.
- Advised clients on mortgage, education and personal loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Branch Banker II
BB&T Bank
2015.03 - 2017.09
- Presented products and services to customers using in-depth knowledge to answer questions.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Identified customer desires and goals through needs-based sales tactics.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
Teller
Bank Of Mount Hope
2002.12 - 2009.09
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
Education
GED -
Woodrow Wilson High School
Beckley, WV11.2000
Skills
- Multitasking Abilities
- Goals and Performance
- Weekly Payroll
- Team Player
- Excellent Communication Skills
- Office Supplies and Inventory
- Facility Security
- Teller Procedures
- Sales Planning
- Cash Register Operations
- Equipment Operations
- Financial Advising
- Document Flow Coordination
- Data Communications
- Staff Management
- Key Performance Indicators (KPI)
- Verbal Communication
- Sales Expertise
- Federal Regulations
- Monthly Audits
- Documentation
- Operations Management
- Product Training
- Customer Care
- Delinquency Notifications
- Microsoft Access
- Professional Development
- Collections
- Bank Security Expertise
- Basic Mathematical Aptitude
- Excellent Team Leadership
- Knowledge of Equifax Application Engine
- Training Classes
- Customer Referrals
- Financial Analysis
- Staff Training
- Operational Efficiency
- Administrative Support
- Corrective Actions
- Training and Development
- Customer and Vendor Relations
- Employee Performance Evaluations
- Client Acquisition
- Professional Relationships
- Staff Recruitment
- Excellent Work Ethic
- Cost and Budget Analysis
- Loans
- Marketing
- Attention to Detail
- Bank Examiners
- Account Analysis Expertise
- Human Resources Knowledge
- Digital Filing
- Deductive Reasoning Ability
- Generating Receipts
- Public Speaking
- Safe Deposit Box Oversight
- Petty Cash Disbursement
- Staff Supervision
- Excellent Time Management Skills
- Market Research
- Procedures Scheduling
- Banking
- Clerical Support
- Community Relations
- Teller Training
- Proficiency in MS Office
- Financial Transactions
- Regulatory Compliance
- Cash Handling
- Office Organization
- Security and Safety Protocols
- Monthly Financial Statements
- Business Operations
- Performance Monitoring
- Safety Protocols
Affiliations
- Won the Operational Balance award in the region my first year as manager.
- Leadership award in the district my second year.
- Also won the Compliance elite award for 9 quarters.
Timeline
Branch Manager
OneMain Financial
2020.01 - 2023.05
Assistant Branch Manager
OneMain Financial
2019.01 - 2020.01
Sr. Loan Specialist
OneMain Financial
2016.08 - 2019.01
Branch Banker II
BB&T Bank
2015.03 - 2017.09
Teller
Bank Of Mount Hope
2002.12 - 2009.09
GED -
Woodrow Wilson High School