Christine Tierney

• Handled all aspects of owner/operator and company driver accidents including insurance claim forms, pictures, and documents requested by the various insurance companies, AL, PD and NTL.

• Oversaw the Safety department in accordance with TXDOT and FMCSA guidelines until a permanent manager was hired 01/2024 using Visual Intermodal (Compcare), CFDS, and Tenstreet software.

• Onboarded all owner/operators and W-2 drivers including leases, hazardous material training/testing, tablet and ELD training and all necessary documents required by both the corporate policy and FMCSA.

• Managed company assets (intermodal chassis) including preventative maintenance program or as needed maintenance registering/licensing and DOT inspections.

• Responded to customer and vendor inquiries, escalated issues, and rate quotes via phone, email and Teams in a timely and professional manner.

• Assisted with all operational, administrative tasks and projects as needed, including data entry of work orders, invoices, driver settlements and dispatching of owner/operator and W-2 fleet.

• Managed multiple company divisions to produce higher corporate profitability through measurement and analysis of drayage operations, identified opportunities for process enhancements, vendor negotiation, and cost reductions.

• Acquired industry awards for tier-one customer KPI standards.

Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

• Managed high-stress situations calmly and effectively.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of up to 50 owner/operators.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift and shift changes.
• Assisted in creating new heavy weight division by developing, implementing, and enforcing new processes and start-up initiative including matrix for fleet compensation