Christine Tinsley
Jacksonville,TX
Summary
Detail-oriented Medical Billing and Coding Specialist (MBCS) with expertise in medical coding systems, claims processing, and HIPAA compliance. Experience in customer support and high-volume data entry ensures accurate information management. Seeking a remote role to leverage strong data management skills and healthcare billing knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Trane Technologies
Tyler, USA
07.2024 - Current
- Maintain high levels of accuracy while assembling HVAC components in a fast-paced production environment.
- Conduct visual inspections and quality checks to ensure products meet compliance and safety standards.
- Achieve daily productivity goals through teamwork, efficiency, and attention to detail.
Customer Support Specialist
Navient
Jacksonville, USA
03.2023 - 07.2024
- Achieved high customer satisfaction scores by leveraging effective communication and problem-solving skills
- Resolved complex service and loan inquiries, improving customer experience during 80+ daily interactions
- Maintained compliance with federal privacy laws (HIPAA, FERPA) to safeguard customer information
Key Holder
Dollar General
Jacksonville, USA
01.2021 - 03.2023
- Supervised store operations, managing opening/closing, cash handling, and customer care to ensure smooth daily functions and positive customer experiences
- Increased customer satisfaction and sales through strategic product displays
- Managed store operations during shifts to ensure efficient operations and customer service.
- Assisted customers with product inquiries and provided excellent service.
- Supervised and trained new employees on store policies and procedures.
Customer Service Representative
Concentrix
Jacksonville, USA
05.2019 - 10.2020
- Provided exceptional support to customers via phone and online chats.
- Resolved healthcare and technical inquiries, enhancing customer satisfaction and loyalty
- Efficiently addressed customer inquiries using company resources, improving service quality.
- Documented and escalated cases in CRM, facilitating timely follow-up and resolution
- Documented customer interactions accurately in the CRM system.
Customer Service Representative
Suddenlink
Jacksonville, USA
04.2018 - 06.2019
Food Service Handler
Foster Farms
Farmerville, USA
09.2017 - 03.2018
Caregiver
Private Healthcare Facility
Jacksonville, USA
10.2015 - 08.2017
Customer Service Representative
Convergys
Jacksonville, USA
08.2016 - 03.2017
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX05-2016
Skills
- Time Management
- Data Entry
- Microsoft Office Suite
- Remote Work Tools
- Customer Service
- Communication
- Team Collaboration
- Call Center Support
- Medical Billing & Coding
- ICD-10
- CPT
- HCPCS Familiarity
- HIPAA Compliance
- Claims management
- EMR systems
Certification
Medical Billing and Coding Specialist (MBCS), National Workforce Career Association (NWCA)
Timeline
Assembly Line Worker
Trane Technologies
07.2024 - Current
Customer Support Specialist
Navient
03.2023 - 07.2024
Key Holder
Dollar General
01.2021 - 03.2023
Customer Service Representative
Concentrix
05.2019 - 10.2020
Customer Service Representative
Suddenlink
04.2018 - 06.2019
Food Service Handler
Foster Farms
09.2017 - 03.2018
Customer Service Representative
Convergys
08.2016 - 03.2017
Caregiver
Private Healthcare Facility
10.2015 - 08.2017
High School Diploma -
Jacksonville High School