CHRISTINE T. LAM

• Wide knowledge of PCS TRAC/Descartes RDS (Retail Distribution System)/ PCS TRAC/Dispatch Science/ CXT Drive
• Oversee and manage operations to budget
• Analyze operations and service performance metrics to achieve optimum results
• Managed compliance with DOT/FMCSA/OSHA regulations and requirements
• Manage and moniitor a team drivers, fleet and equipment that operates 7 days a week along with warehouse crew of 25+
• Produce revenue for dispatched routes per customer
• Effectively communicate well with customers and on-site personnel
• Monitored and improved efficiency of processes, team performance, and customer service.
• Performed cost analysis for various projects to determine budget requirements.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Responsible and oversee operations for the following customers:

· CATO

· L BRANDS (VICTORIA SECRET/ EXPRESS/ BATH & BODY WORKS)

· MICHAEL’S

· LOWES

· AMAZON

· GAP

· FIVE BELOW

· WILLIAM SONOMA

· SALLY’S

· BEALLS

· FORD

· SHOE SHOW- SHOE DEPARTMENT

· FIVE AND BELOW

· GNC

· SPIRIT HALLOWEEN

· ADVANCED AUTO PARTS (AAP)

· GUITAR CENTER

· UPS

• Trainer for Bath and Body Works delivery agent remote storage solutions
• Sent out to other Pace facilities to help start up+train for OMS (Offsite Management System) projects
• Forklift/motorized pallet jack certified
• Cuture Warrior award for company
• Diversity & Inclusion Training
• Responsible for CPMH to ensure effective and timely implementation of all Logistics daily operational goals inclusive of shipping functions and inventory management
• Utilize Manhattan Associates for inbound trailer inquires
• Daily recap report e-mails for operation
• Expert with Retail Distribution System (RDS)- Inbound/outbound/dispatch/OSND/consolidation)
• PCS TRAC system
• Dispatch Science
• CXT drive
• DA PORTAL
• WEB TMS (Claims inquiry and resolution information)
• Organized transportation of goods in accordance with customer requirements.
• Monitored the delivery of shipments to ensure on-time arrival at destination.
• Managed inventory control activities including tracking stock levels and ordering new materials when needed.
• Evaluated performance metrics such as on-time delivery rate, accuracy rate and cost per shipment against established targets.
• Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.

• Dispatch Supervisor is responsible for assisting and reviewing UPS Small Package dispatch activity
• Ensure timely and proficient service
• Assisted with dispatch planning and is responsible for ensuring that service, safety, and cost goals are met
• Use problem solve skills to help implement solutions appropriate for each targeted area
• Core responsibilities in supervising dispatch operations are to coordinate with others to ensure that dispatch plans are executed efficiently and to ensure adequate staffing and equipment levels for transportation needs
• Oversees load/tractor planning and assignments, monitors load movement, and track the condition of equipment
• Reviews, analyze, and track various dispatch and service reports and schedules
• Using this data, Dispatch Supervisor creates efficient dispatch plans, verifies service levels, addresses performance issues, and modifications such as new customers, new locations and additional loads into dispatch plans
• Involved with coordinating drivers with load volume, ensuring that trailers are in the correct locations and are loaded empty as planned, and confirming accurate trailer inventory

Yard control:

• Oversee all shifter employees in terminal tractor and yard operations
• Assigning correct moves in TFCS
• Administrative office duties
• Assigning drivers with correct tractor according to job number and route for each assigned load
• Tracking daily loads departing and arriving according to On-time network spreadsheet for loads for twilight sort operation
• Inbounding outbound correct load information according to driver dispatched with load
• Ensuring on-time network arrivals/departures
• Arrival and departure failures report per 2 hours to ensure all loads have been inbounded and outbound correctly using:
• TFCS (Trailer Forecasting and Control System
• HFCS (hub feeder control system)
• TMS (transportation management systems)
• GFTS
• Hourly Rejects correction from forecasted load information
• Discrepancies with scanners and load information
• Secondary information with correct route code to ensure no service failures
• Review safety reports
• Verify appropriate driver uniforms and utilization of safe work methods/
• Determine employee training needs to produce continuous development plans
• Provide feedback and support for all employees on job performance
• Conduct performance evaluations and resolve individual and group performance issues
• Assisting DFW Security with obtaining active airport badges for proper entry onto property
• STA + SIDA applications
• Correct training to obtain active badge
• Understanding all requirements for each individual without active badge from all hub across state/nation arriving with daily loads to ensure efficient arrival and departure times
• Collaborated with others (e.g., Yard Control Supervisors, Drivers, Region Schedulers, etc.) to ensure Dispatch plans are executed efficiently
• Supervised Dispatch planning to ensure loads and tractors are assigned to drivers to meet service goals
• Reviewed and analyzed data (e.g., volume, missed packages, delivery failures, etc.) to create plans maximizing Dispatch results
• Reviewed drivers' hours of service daily to ensure compliance with regulations, Department of Transportation, etc.)
• Plans yard operations staffing to ensure adequate shifters and drivers are available for load volume
• Ensure adequate staffing levels to reduce overtime costs
• Advising Automotive of equipment repair needs to ensure equipment is in good condition
• Monitor load movement to identify opportunities to reduce costs
• Reviews of daily service reports with Hub Supervisors to address performance issues
• Reviewed daily service reports to verify service levels are being met
• Conduct hazardous material audits to ensure safe handling information is posted in trailers by DOT regulations
• Reviewed safety reports (e.g., Driver Vehicle Inspection Report [DVIR] Car Condition Report [CCR], and Powered Industrial Truck Operator Report [PITO]) to comply a regulations
• Monitors shifter performance to ensure trailers are moved to correct locations in the yard on time during live operation
• Verified that loaded/empty trailers were inbound and outbounded correctly

• Analyzing reports
• PPH control
• Black OPSYS + IDC (International data capture) (used for International shipping invoice verification)
• Knowledge of International export processes; OPSYS, eTT, IDIS
• Manifesting international air can paperwork - hazmats, prohibited items, correct load information to ensure service failures according to scanner+load set up
• Next day/ 2-day air international air shipments
• Required to be able to follow the load plan and set up operation accordingly to ensure correct air can is loaded to correct destination
• Supervising employees over key safety + following precise methods to prevent injury
• Preparing safety and intemational related PCM
• Utilize safety calendars and international tools to prepare PCMs and assist as necessary to deliver PCM info to the workgroups
• Discussed daily before shifts in PCMs (pre-communication meetings)
• Assisted with the management of the ODC + On-call air operations
• Observations per employee to ensure all protocol and safety measures are followed
• Keeping employees up to date with Learning Management Safety training modules
• Managing progressive documentation
• Review safety reports
• Verify appropriate driver uniforms and utilization of safe work methods/
• Determine employee training needs to produce continuous development plans
• Provide feedback and support
• Conduct performance evaluations and resolve individual and group performance issues
• Targets areas of deficiencies, problem solves and helps implement solutions for areas that require improvement
• Will target areas for improvement largely based on the International Scorecard
• Use problem solve skills to help implement solutions appropriate for each targeted area
• Use problem solve skills to help implement solutions appropriate for each targeted area
• Analyze multiple reports to ensure international packages are processed safely and timely throughout the operation
• Responsible for employee record management and corresponding progressive discipline
• New clerk training and documentation
• Nightly/monthly workgroup audits
• Excellent working knowledge and understanding of Microsoft Office Suite; ability to communicate professionally both in writing and verbally