Summary
Overview
Work History
Education
Skills
Timeline
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Christine Torrence

Ruther Glen,VA

Summary

Results-driven CSR promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.

Overview

16
16
years of professional experience

Work History

Senior CSR

Dollar General
06.2018 - 03.2020
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
  • Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Domino's Pizza
05.2004 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

Caroline High School
Milford VA

Skills

  • Training and mentoring
  • Escalation Handling
  • Customer Retention Strategies
  • Complaint Handling
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Problem Resolution
  • Professional and Courteous

Timeline

Senior CSR

Dollar General
06.2018 - 03.2020

Assistant Manager

Domino's Pizza
05.2004 - 02.2018

High School Diploma -

Caroline High School

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Christine Torrence