Christine Torres
Manor,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Member Retention Rotation
USAA
08.2023 - Current
- Strengthened client relationships by providing personalized solutions based on individual needs.
- Actively sought and acted upon feedback from supervisors and peers to continuously improve performance.
- Ensures risks associated with business during phone call in accordance with risk and compliance policies and procedures
- Identify, assess and understand members needs by "know your member" procedure.
Insurance Professional I NMA
USAA
09.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Insurance Professional Claims Rotation
USAA
09.2017 - 02.2018
- Taking first notice of loss calls from members.
- Pay outs for food spoilage claims.
- Organize excel sheets for total loss claims on vehiclces.
Service MSR
USAA
08.2014 - 09.2018
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Current - Insurance
The Institutes
12.2024
High School Diploma -
Mccollum High School
San Antonio, TX06.2008
Timeline
Member Retention Rotation
USAA
08.2023 - Current
Insurance Professional I NMA
USAA
09.2018 - Current
Insurance Professional Claims Rotation
USAA
09.2017 - 02.2018
Service MSR
USAA
08.2014 - 09.2018
Current - Insurance
The Institutes
High School Diploma -
Mccollum High School
Similar Profiles
Sai Sameera ChintalaSai Sameera Chintala
Software Developer at USAASoftware Developer at USAA
Elizabeth TaylorElizabeth Taylor
Associate Property Adjuster at USAAAssociate Property Adjuster at USAA
Ray MartinezRay Martinez
Director, Marketing Operations at USAADirector, Marketing Operations at USAA
Guadalupe MercadoGuadalupe Mercado
Insurance Speciaist at USAAInsurance Speciaist at USAA
Andrea CentenoAndrea Centeno
Deputy Sheriff at Travis County Sheriff's OfficeDeputy Sheriff at Travis County Sheriff's Office