CHRISTINE TORRES
Bronx
Summary
Dynamic Medical Assistant and Administrator with over 5 years of experience in diverse healthcare environments, dedicated to driving efficiency and enhancing patient care. Proficient in medical assisting and administrative support, including managing electronic medical records and ensuring HIPAA compliance. Skilled in facilitating patient engagement and coordinating prior authorizations, while delivering compassionate and high-quality care. Committed to fostering a patient-centered atmosphere and streamlining processes to improve operational effectiveness. Equipped with strong technical proficiency in EMR systems and a solid foundation in medical terminology, ready to contribute to a thriving healthcare team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mount Sinai Health System
11.2025 - Current
- Assisted in patient intake, managing electronic health records for streamlined workflow.
- Conducted routine clinical procedures, ensuring adherence to infection control protocols.
- Collaborated with healthcare providers to coordinate patient care and follow-up appointments.
- Educated patients on treatment plans, enhancing understanding of medical instructions and procedures.
Medical Office Assistant
Northwell Health
11.2024 - 02.2025
- Managed patient scheduling and coordinated appointments to enhance operational efficiency.
- Maintained accurate electronic medical records, ensuring compliance with HIPAA regulations.
- Facilitated prior authorization processes to expedite patient care and treatment.
- Conducted vital signs, EKGs, and specimen collections, supporting clinical procedures.
- Collaborated with healthcare providers to ensure seamless patient interactions and care delivery.
Medical Assistant
St Barnabas Hospital
05.2022 - 05.2023
- Assist healthcare providers in patient care, performing procedures like phlebotomy, EKGs, and administering medications.
- Maintain and update electronic medical records (EMR), ensuring accuracy and compliance with HIPAA standards.
- Facilitate patient check-ins, triage, and education to improve patient engagement and satisfaction.
- Support billing department by coding procedures accurately, minimizing insurance claim denials.
Home Health Aide
Five Star Homecare Agency
11.2019 - 03.2022
- Delivered compassionate care to patients in home settings, ensuring comfort and safety.
- Assisted with daily living activities, promoting independence and dignity.
- Managed patient documentation and communicated with healthcare providers to coordinate care.
- Monitored vital signs and reported changes to nursing staff.
- Implemented infection control measures to maintain a safe environment.
Medical Assistant
Apollo Medical Services
12.2018 - 05.2020
- Delivered comprehensive patient care by conducting vital signs assessments, EKGs, and phlebotomy procedures.
- Managed electronic medical records (EMR) with precision, ensuring compliance with HIPAA regulations.
- Coordinated scheduling and prior authorizations to enhance patient flow and operational efficiency.
- Collaborated with healthcare teams to develop and implement patient care plans.
- Utilized strong communication skills to engage with patients and support a compassionate healthcare environment.
Medical Office Assistant
The Jackson Center of Ophthalmology
10.2015 - 12.2017
- Managed patient scheduling and records, enhancing workflow efficiency.
- Conducted vital sign assessments, EKGs, and injections, ensuring high-quality patient care.
- Coordinated prior authorizations and insurance verification, streamlining administrative processes.
- Maintained compliance with HIPAA regulations and managed confidential patient information.
- Collaborated with healthcare providers to improve patient engagement and outcomes.
HR Assistant Manager
Protection Plus Security Corp
07.2007 - 07.2013
- Managed HR programs encompassing recruitment, compensation, and payroll processing while providing clerical support to office staff.
- Facilitated employee dispute resolution and conducted performance reviews, contributing to policy and procedure development.
- Maintained and updated the employee database, ensuring accuracy in documentation and processing.
- Supported HR manager during negotiations and litigation concerning employee and labor relations.
- Collaborated on training initiatives to enhance employee development and engagement.
Education
Associate Degree in Applied Science - Healthcare Administration
Mandl School the College of Allied Health
07.2017
Skills
- Medical Assisting: Vital signs, EKGs, injections, specimen collection, phlebotomy, wound care Prior Authorizations, Expert
- Technical Skills: EMR/EHR (Epic, Allscripts, eClinicalWorks, Medgen,), Microsoft Office Suite, HIPAA compliance, Expert
- Administrative Support: Scheduling, patient records management, coding, insurance verification, Expert
- Communication: Patient interaction, phone etiquette, teamwork with healthcare providers, Expert
Certification
- NHA- Certified Clinical Medical Assistant (CMA), Jul 2027
- AHA- CPR/BLS/AED Certification, November 2027
Affiliations
- Member, National Healthcareer Association (NHA)
- OSHA 10 and 30 HOUR
Timeline
Medical Assistant
Mount Sinai Health System
11.2025 - Current
Medical Office Assistant
Northwell Health
11.2024 - 02.2025
Medical Assistant
St Barnabas Hospital
05.2022 - 05.2023
Home Health Aide
Five Star Homecare Agency
11.2019 - 03.2022
Medical Assistant
Apollo Medical Services
12.2018 - 05.2020
Medical Office Assistant
The Jackson Center of Ophthalmology
10.2015 - 12.2017
HR Assistant Manager
Protection Plus Security Corp
07.2007 - 07.2013
Associate Degree in Applied Science - Healthcare Administration
Mandl School the College of Allied Health