Hi, I’m
Christine Toth
Maineville,OH
Summary
Dynamic and results-driven professional transitioning from education to Customer Success Management. Adept at relationship-building, problem-solving, and technology integration to enhance user engagement and satisfaction. Experienced in delivering training, facilitating communication, and providing data-driven solutions to optimize outcomes. Recognized for leadership, adaptability, and fostering meaningful connections. Proficient in CRM tools and customer success strategies.
Overview
9
years of professional experience
1
Certification
4
years of post-secondary education
Work History
Mason Elementary, Mason City School District
General Education Teacher
08.2016 - Current
Job overview
- Led training sessions for students, parents, and colleagues on new technology tools, mirroring client onboarding and support in a customer success role
- Built strong relationships with students and families, akin to managing customer accounts and ensuring retention
- Designed and implemented individualized learning plans, demonstrating expertise in personalized customer experiences
- Analyzed student performance data to inform teaching strategies, aligning with KPI tracking and success metrics in a business setting
- Collaborated cross-functionally with administrators, counselors, and specialists to enhance student success, similar to working across teams in a corporate environment
- Technology Integration & Training Experience
- AI Explorer Team Member – Researched and implemented EdTech tools, improving adoption and engagement
- Professional Development Leader – Trained colleagues on digital platforms, mirroring customer training and onboarding
- Parent & Community Engagement – Conducted workshops and maintained clear communication, ensuring satisfaction and retention.
Young Living Essential Oils
Independent Brand Partner
11.2019 - 02.2021
Job overview
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
Waiting for Grace
Freelance Business Owner
06.2017 - 01.2021
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
University of CincinnatiCincinnati, OH
Bachelor of Science from Early Childhood Education
08.2012 - 05.2016
University Overview
- Led training sessions for students, parents, and colleagues on new technology tools, mirroring client onboarding and support in a customer success role.
- Built strong relationships with students and families, akin to managing customer accounts and ensuring retention.
- Designed and implemented individualized learning plans, demonstrating expertise in personalized customer experiences.
- Analyzed student performance data to inform teaching strategies, aligning with KPI tracking and success metrics in a business setting.
- Collaborated cross-functionally with administrators, counselors, and specialists to enhance student success, similar to working across teams in a corporate environment.
Skills
- Active Engagement
- Technology integration & onboarding
- Problem resolution
- Cross-Functional Collaboration
- Relationship-Building
- Data-driven decision-making
Accomplishments
- Teacher of the Year, Mason City Schools – 2021
- Nominated Teacher of the Year, Mason City Schools – 2023
- Frank A. Kemp Scholarship Award, University of Cincinnati – 2015
- Certificate of Appreciation, University of Cincinnati, Blue Ash College – 2012
Certification
University of Cincinnati – Cincinnati, OH
- Bachelor of Science, Early Childhood Education – 2016
Licensed Pre-Kindergarten – Grade 3
Dean’s List (2013-2016) - Minor, Psychology – 2016
Coursework in Child Development & Special Education
Dean’s List (2013-2016) - Reading Certificate, Elementary Education – 2016
Third Grade Reading Guarantee Testing (AIR & MAP)
Relevant Certificates and Trainings
- Customer Success Management Fundamentals – (In Progress, Recommended by LinkedIn Learning)
- CRM Software Training (Salesforce, HubSpot) – (Self-Learning)
- Introduction to Dyslexia Certification (K-3) – Ohio Department of Education (2024)
- Comprehensive Orton-Gillingham Plus, District Certification – IMSE (2024)
- Ohio’s Introduction to Science of Reading Certification (K-3) – Ohio Department of Education (2025)
Technology Integration & Training Experience
- AI Explorer Team Member – Researched and implemented EdTech tools, improving adoption and engagement.
- Professional Development Leader – Trained colleagues on digital platforms, mirroring customer training and onboarding.
- Parent & Community Engagement – Conducted workshops and maintained clear communication, ensuring satisfaction and retention.
- CRM & Data Utilization – Currently training in Salesforce and HubSpot to strengthen customer success expertise.
Timeline
Independent Brand Partner
Young Living Essential Oils
11.2019 - 02.2021
Freelance Business Owner
Waiting for Grace
06.2017 - 01.2021
General Education Teacher
Mason Elementary, Mason City School District
08.2016 - Current
University of Cincinnati
Bachelor of Science from Early Childhood Education
08.2012 - 05.2016
University of Cincinnati – Cincinnati, OH
- Bachelor of Science, Early Childhood Education – 2016
Licensed Pre-Kindergarten – Grade 3
Dean’s List (2013-2016) - Minor, Psychology – 2016
Coursework in Child Development & Special Education
Dean’s List (2013-2016) - Reading Certificate, Elementary Education – 2016
Third Grade Reading Guarantee Testing (AIR & MAP)
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