Christine Tourikian
Davenport,FL
Summary
With a proven track record at Thales Avionics, I excel in enhancing quality and compliance, reducing customer complaints by implementing effective corrective actions. Skilled in failure mode and effects analysis and fostering teamwork, my leadership has directly contributed to significant process improvements and operational efficiency.
Overview
34
34
years of professional experience
Work History
Regulatory Compliance; Quality Lead
Thales Avionics
04.2022 - Current
- Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products.
- Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
- Developed quality policies, procedures, and work instructions tailored to the specific needs of the organization.
- Communicated effectively with customers regarding their concerns or inquiries related to product quality or safety.
- Promoted teamwork and collaboration within the Quality team, leading to increased productivity and overall job satisfaction.
- Developed comprehensive audit plans and conducted internal audits to identify gaps in the quality management system.
- Conducted thorough risk assessments and mitigated potential hazards, ensuring a safe working environment for all employees.
- Ensured compliance with relevant regulations such as ISO 9001/AS9100 by conducting regular audits both internally and externally.
- Reported problems and concerns to management.
Chief Inspector; Quality Lead
Thales Avionics
03.2009 - 04.2022
- Trained employees in safety procedures and protocols as directed by company regulations.
- Managed a team of inspectors, providing coaching and mentoring to enhance their technical skills and overall performance.
- Enhanced reporting accuracy by implementing a centralized digital system for tracking inspection findings.
- Contributed significantly towards process optimization projects that resulted in increased operational efficiency.
- Primary responsible for inspection and quality control activities of the Repair Station and ensuring compliance with airworthiness authorities (FAA/EASA/CAAC), customers, and company processes; including providing regulatory guidance and interpretation as required.
- Oversight of all inspection activities (receiving/in-process/final), ensuring all inspection personnel have appropriate knowledge and conducting properly training to perform inspection tasks
- Monitor and investigate product rejections (internal/customer) to determine root cause and implement corrective action with a goal of reducing the rejection rate and increasing customer satisfaction; report data to interested parties
- Provide key support for maintaining site certifications and compliance to industry standards; i.e.: ISO 9001/AS9100, FAA145/EASA145/CAAC145, CASE1A, ISO14001/OHSAS18001; focal contact for registration and recertification audits
- Perform internal audits to certificated requirements of the Quality Management System and Health, Safety, and Environment Systems
- Main point of contact for audits conducted by regulatory agencies and customers; mange audit process resulting in successful completion
- Create and revise Quality Management System documents in accordance with process improvements and requirement changes; monitor and maintain Repair Station documents (Roster/Stamp Custodian, Capability list)
- Manage initial supplier evaluation and approval, and re-approval cycle; maintain the Approved Suppliers List in current status
- Provide back up support to Document Control activities; key user and support of document management software, QPulse
Quality Specialist
Thales Avionics
01.2008 - 03.2009
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Performed internal process audits to certificated requirements
- Assisted in audits conducted by third parties (regulatory, customer, and registrar)
Chief Inspector/FAA-DMIR
Avionic Instruments, LLC
06.1990 - 01.2008
- Trained employees in safety procedures and protocols as directed by company regulations.
- Established a culture of continuous improvement within the inspection department through regular reviews of processes, technology, and personnel development opportunities.
- Established strong relationships with regulatory agencies, ensuring compliance with all relevant laws and regulations.
- Optimized resource allocation by developing efficient scheduling systems for inspections and maintenance activities.
- Primary responsible for inspection and quality control activities of the Repair Station and ensuring compliance with airworthiness authorities (FAA/EASA), customers, and company processes; including providing regulatory guidance and interpretation as required.
- Oversight of all inspection activities (receiving/in-process/final), ensuring all inspection personnel have appropriate knowledge and conducting properly training to perform inspection tasks
- Monitor and investigate product rejections (internal/customer) to determine root cause and implement corrective action with a goal of reducing the rejection rate and increasing customer satisfaction; report data to interested parties
- Provide key support for maintaining site certifications and compliance to industry standards; i.e.: FAA145/EASA145, FAA Part 21, FAA Part 65, CASE1A; focal contact for registration and recertification audits
- Perform internal audits to certificated requirements of the Quality Management System and Health, Safety, and Environment Systems
- Main point of contact for audits conducted by regulatory agencies and customers; mange audit process resulting in successful completion
- Create and revise Quality Management System documents in accordance with process improvements and requirement changes; monitor and maintain Repair Station documents (Roster/Stamp Custodian, Capability list)
- Manage initial supplier evaluation and approval, and re-approval cycle; maintain the Approved Suppliers List in current status
Education
Associate of Applied Science - Paralegal Studies
Middlesex County College
Edison, NJDMIR-955205NE -
FAA Training For DMIR
Oklahoma City, OKDQR For Boeing; Sikosky And Gulfstream
DQR Training
CCAR Regulatory Training
CCAR-145
Beijing, ChinaSkills
- Quality training
- Failure mode and effects analysis
- Control plan development
- Quality planning
Timeline
Regulatory Compliance; Quality Lead
Thales Avionics
04.2022 - Current
Chief Inspector; Quality Lead
Thales Avionics
03.2009 - 04.2022
Quality Specialist
Thales Avionics
01.2008 - 03.2009
Chief Inspector/FAA-DMIR
Avionic Instruments, LLC
06.1990 - 01.2008
Associate of Applied Science - Paralegal Studies
Middlesex County College
DMIR-955205NE -
FAA Training For DMIR
DQR For Boeing; Sikosky And Gulfstream
DQR Training
CCAR Regulatory Training
CCAR-145
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