Christine Tracy
Sacramento,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Night Manager
Eppies Restaurant
04.1998 - 06.2000
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Restaurant Waitress
Dennys Restaurant
01.1995 - 01.1997
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
Delivery Driver
Grinzewitsch Enterprises (Vom Housin)
03.1991 - 04.1993
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Caregiver
IHHS
01.1989 - 11.1991
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
High School Diploma -
Folsom High School
Folsom, CA06.1998
Skills
- Sales Leadership
- Visual Merchandising
- Bank Deposit Preparation
- Vendor Relations
- People Management
- Assignment Delegation
- Overseeing Employees
- Customer Service
- Conflict Resolution
Timeline
Night Manager
Eppies Restaurant
04.1998 - 06.2000
Restaurant Waitress
Dennys Restaurant
01.1995 - 01.1997
Delivery Driver
Grinzewitsch Enterprises (Vom Housin)
03.1991 - 04.1993
Caregiver
IHHS
01.1989 - 11.1991
High School Diploma -
Folsom High School
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