Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Tran

Houston

Summary

Results-oriented and bilingual (English & Vietnamese) professional with 25+ years of customer service experience, including leadership roles in call center operations, community centers, and retail environments. Adept at driving performance through training, coaching, and process improvements while fostering a positive and inclusive workplace culture. Proven ability to lead high-performing teams, resolve complex customer issues, and ensure consistent achievement of key performance metrics.

Overview

22
22
years of professional experience

Work History

Assistant Director

NW Senior Citizen Community Center
01.2022 - Current
  • Oversee daily operations and compliance at a senior community center, ensuring adherence to regulatory standards and internal policies.
  • Provide leadership, guidance, and training to staff and volunteers supporting meal programs and social activities.
  • Serve as the point of contact for vendors and offsite staff regarding documentation, meal orders, and incident reporting.
  • Conduct regular staff reviews and coaching conversations, fostering professional growth and team alignment.
  • Demonstrate flexibility in managing evolving priorities and operational challenges.

Customer Care Supervisor

Academy Sports & Outdoors
11.2021 - 09.2023
  • Supervised a team of 15+ Customer Service Representatives, fostering a motivating environment through contests, incentives, and team-building activities.
  • Conducted call monitoring and delivered one-on-one coaching to ensure quality service and identify opportunities for improvement.
  • Recruited, interviewed, hired, and onboarded new team members, ensuring staffing levels and readiness met operational needs.
  • Managed daily call center operations, including scheduling, workflow balancing, and performance tracking.
  • Actively handled overflow calls and escalated customer issues to maintain service level agreements.
  • Led performance review sessions and enforced accountability measures to support continuous development.

Interpreter Supervisor

Cyracom International
01.2019 - 10.2021
  • Provided QA feedback and coaching to improve team performance and customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Applied excellent time management skills to complete assignments efficiently within allocated timelines.
  • Interpreted for patients during appointments with physicians and medical specialists.
  • Practiced patience when working with difficult individuals, providing support and guidance throughout the interpretation process.

Administrative Assistant/Sales

DoDeals
12.2015 - 01.2019
  • Supported sales team with documentation, quotes, and follow-ups that contributed to closing new business deals.
  • Attend and document team meetings, providing accurate and timely notes to relevant stakeholders.
  • Built and maintained strong relationships with the company's clients by understanding their needs, proactively addressing concerns, promoting sales and services, and ensuring their overall satisfaction with the company's products or services.
  • Manage and maintain billing processes, ensuring accuracy and timely submissions.
  • Prepared, managed, and maintain budgets, and billing processes.
  • Provide general administrative support to the team and clients as needed.
  • Assist with document management, ensuring consistent formatting and storage.

Assistant Store Manager

Dry Clean Planet
05.2003 - 12.2015
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.

Education

Bachelor Degree - Business Administration & Management

LoneStar College
Houston, TX

GED -

Robert E. Lee High School
Houston, TX

Skills

  • Fluent in English and Vietnamese
  • Call center management
  • Training and development
  • Employee performance evaluation
  • Talent acquisition and integration
  • Experienced in Excel and Office applications
  • Effective issue resolution
  • Quality management experience

Timeline

Assistant Director

NW Senior Citizen Community Center
01.2022 - Current

Customer Care Supervisor

Academy Sports & Outdoors
11.2021 - 09.2023

Interpreter Supervisor

Cyracom International
01.2019 - 10.2021

Administrative Assistant/Sales

DoDeals
12.2015 - 01.2019

Assistant Store Manager

Dry Clean Planet
05.2003 - 12.2015

Bachelor Degree - Business Administration & Management

LoneStar College

GED -

Robert E. Lee High School

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