Christine Trivigno
BABYLON,United States
Summary
Results-driven professional seeking position as Manager of Operations. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
18
18
years of professional experience
Work History
Hair Salon Manager
Rosablu Salon
Massapequa Park, NY
02.2022 - Current
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Consistently received positive feedback from guests on performance reviews.
- Handled employee scheduling and coverage needs during business hours.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Promoted business through marketing initiatives and use of social media.
- Answered over [Number] phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
- Removed outdated policies and modernized structure.
Hair Salon Manager
Iris Salon
Seaford, NY
11.2017 - 02.2022
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed cash flow, business transactions, banking and accounting processes.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Achieved personal sales goals by upselling products to meet individual needs.
- Consistently received positive feedback from guests on performance reviews.
- Handled employee scheduling and coverage needs during business hours.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Promoted business through marketing initiatives and use of social media.
- Conferred with customers to assess requirements and recommend specific services.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Removed outdated policies and modernized structure.
- Sourced high-quality and trending hair care products for salon through [Action] and [Action].
Retail Store Manager
Paramount Beauty Supply
Massapequa, NY
01.2014 - 01.2017
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Examined merchandise to verify correct pricing and attractive displays.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Promoted business strategy by implementing improvements based on guest feedback.
Customer Service Specialist
Paramount Beauty Supply
Edgewood, NY
01.2011 - 01.2014
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Placed orders from customers as well as sales reps.
- Was in charge of Upstate Sales Team
Hairdresser- Colorist -Co-owner
ID Salon
Syosset, NY
04.2003 - 01.2011
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Managed Color Department and Assistant Training and Schedules.
- Placed Salon Orders
- Trained of Salon Booking System
Education
Jon Louis Beauty School
Patchogue, NYSuffolk Community College
Brentwood, NY06.1990
Skills
- Cleanliness and Sanitation
- Special Assignments
- Employee Retention
- Streaming Media
- Customer Relationship Management
- Department Oversight
- Training Programs
- Originality and Creativity
- Supplier Monitoring
- Policy Development and Enforcement
- Sales Tracking
- Performance Monitoring and Evaluation
- Departmental Operations
- Payroll Operations
- Overseeing Employees
- Human Resources Oversight
- Quality Standards
- Business Leadership
- Problem Anticipation and Resolution
- Sales Promotion
- Hiring and Onboarding
- Mathematical Calculation and Reasoning
- Business Operations
- Customer Satisfaction
- Contract Negotiation
- Cost Control
- Customer Service Best Practices
- Business Growth Initiatives
- Staff Training
- Project Workflow Management
- Filing Systems
- Money Handling
- Superior Customer Service
- Employee Evaluation
- Growth Plans
Timeline
Hair Salon Manager
Rosablu Salon
02.2022 - Current
Hair Salon Manager
Iris Salon
11.2017 - 02.2022
Retail Store Manager
Paramount Beauty Supply
01.2014 - 01.2017
Customer Service Specialist
Paramount Beauty Supply
01.2011 - 01.2014
Hairdresser- Colorist -Co-owner
ID Salon
04.2003 - 01.2011
Jon Louis Beauty School
Suffolk Community College
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