Christine Trottier
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Digital Care Team
ADT Security
02.2020 - Current
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
Lead Driver
Amazon
04.2018 - 02.2020
- Enhanced delivery efficiency by optimizing routes and implementing GPS tracking systems.
- Reduced fuel costs through strategic route planning and diligent vehicle maintenance.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Streamlined loading processes, ensuring accurate order fulfillment and reducing errors.
- Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
Dispatcher
Comcast
02.2013 - 04.2018
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Assistant Manager
Wendys Restaurant
05.2006 - 02.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FLSkills
- Time management
- Conflict resolution
- Policy implementation
- Adaptability and flexibility
- Empathy and compassion
Timeline
Digital Care Team
ADT Security
02.2020 - Current
Lead Driver
Amazon
04.2018 - 02.2020
Dispatcher
Comcast
02.2013 - 04.2018
Assistant Manager
Wendys Restaurant
05.2006 - 02.2013
High School Diploma -
New Smyrna Beach High School
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