Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Tullis

Summary

A self-starter, motivated, hard-working, and positive team member. Looking to expand my knowledge in administrative work and find a career that has advancement opportunities. Eagerly seeking an office position within a growing company.

Overview

23
23
years of professional experience

Work History

Business administrator

JJ's Quality Homes
04.2023 - 06.2023
  • Overseeing daily operations, scheduling appointments, communication between associates and homeowners, and keeping inventory.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.

Server/Bartender/Trainer/Manager

See Below
01.2000 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Put together weekly schedules for all front of house team members.
  • Inventory
  • I have worked at a handful of restaurants and bars over the last several years, Longhorn Steakhouse, The Sandbox, Magoo's Bar and Grill, Green Derby, P.F. Chang's, Olive Garden, Red Beans Bayou Grill Carlos O'Kelly's

Fleet coordinator

North American Freight Line
03.2022 - 06.2022
  • Filing automotive reports, renewing vehicle registrations, and mechanic communication.

Customer Care Representative

Copart
04.2019 - 03.2020
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

MASSCO
11.2009 - 07.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Put together quotes for salesmen.
  • Ordered supplies for the office.
  • Placed special orders for customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

No Degree - Behavioral Sciences

Butler County Community College
El Dorado, KS

Skills

  • Customer relations
  • Accountable
  • Computer literacy
  • Communication
  • Problem-solving

Timeline

Business administrator

JJ's Quality Homes
04.2023 - 06.2023

Fleet coordinator

North American Freight Line
03.2022 - 06.2022

Customer Care Representative

Copart
04.2019 - 03.2020

Customer Service Representative

MASSCO
11.2009 - 07.2011

Server/Bartender/Trainer/Manager

See Below
01.2000 - 04.2023

No Degree - Behavioral Sciences

Butler County Community College

Similar Profiles

CREATE PROFILE
Christine Tullis