Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Christine Turner

Placentia,CA

Summary

Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in Industry practices, standards and regulations. Solid operations experience and natural leadership talents. Committed and determined. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

McDonald’s
05.2015 - Current
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded weekly meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Communicated with customers to assess satisfaction with products and services received.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Monitored key performance metrics to identify areas for improvement.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Shift Manager

McDonalds
05.2008 - 05.2015
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.

Crew

McDonalds
05.2005 - 05.2008
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

General Education -

Claremont High School
Claremont, CA
06.2000

Skills

  • Profitability and Revenue Generation
  • Purchasing and Planning
  • Employee Supervision
  • Help create culture that benefits both the employee and the employer
  • Cost Analysis and Savings
  • Team Building
  • Training and Mentoring
  • Business Development
  • Performance Tracking
  • Budget Tracking
  • New Employee Hiring
  • Business Forecasting
  • Operations Management
  • Service Delivery Management

Languages

Spanish
Full Professional

Certification

Servesafe trained and certified.

Timeline

Assistant Manager of Operations

McDonald’s
05.2015 - Current

Shift Manager

McDonalds
05.2008 - 05.2015

Crew

McDonalds
05.2005 - 05.2008

General Education -

Claremont High School
Christine Turner