Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Christine Turner

Hanover,PA

Summary

Resourceful professional in culinary management, known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at communication, leadership, and problem-solving to enhance team performance and ensure top-notch dining experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food Supervisor

Crossmark Sales and Marketing
Hanover, PA
10.2024 - 01.2025

Make sure inventory is done. Making sure demos are done right . Paperwork is done. Pictures are taking. Events are taking care of.

  • Conducted regular meetings with kitchen staff to discuss performance issues or new procedures.
  • Updated restaurant policies and procedures as needed to improve workflow and efficiency.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Adhered to company food, safety, quality and sanitation policies.
  • Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Demo Event Specialist

Crossmark Sales and Marketing
Hanover, PA
06.2020 - 10.2024
  • Produced significant sales within the month.
  • Gave out product samples,
  • Used consultative sales techniques to uncover customer questions and needs. Make sure that the food is hot when serving to members and make sure hot and cold foods are tempted right. Greet taste and selling the products. Make sure that the members are happy with tasting the products. And the members will come back.
  • Created a detailed timeline for the duration of the demo event.
  • Engaged customers warmly and encouraged each to try products, boosting sales of items.
  • Conducted product demonstrations to explain details, highlight features and show use.
  • Developed and implemented event plans to ensure smooth flow of events.
  • Organized, coordinated and managed all aspects of the demo event including setup and takedown.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Answered questions and helped customers find items while offering samples.
  • Provided customer service during the demo event by answering questions, explaining product features and demonstrating product use.
  • Identified potential issues with the demo event and developed solutions to address them.
  • Collected contact information from interested customers to follow up with additional sales and product information.
  • Put together eye-catching displays to attract potential customers and encourage questions.
  • Learned about company history and products to present detailed information to customers.
  • Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.

Cashier and Food Service

High convenience store
Manchester , MD
06.2019 - 11.2020
  • Maintained work area and kept cash drawer organized.
  • Answered customer inquiries regarding store policies and procedures.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed sales transactions to prevent long customer wait times.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Stocked shelves with merchandise when needed.
  • Answered customer questions and provided store information.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Collected payments and provided accurate change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers promptly and responded to questions.
  • Ensured compliance with all safety regulations within the store environment.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Team Leader

Crossmark Sales and Marketing
Hanover, PA
08.2017 - 06.2019
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Maintained positive working relationship with fellow staff and management.
  • Established clear expectations for employees, providing guidance when needed.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Created training materials and conducted group trainings on new processes or procedures.

Education

High School Diploma -

Littlestown Senior High
Littlestown, PA
06-1992

Skills

  • Food safety management
  • Waste reduction
  • Scheduling staff
  • Food cost analysis
  • Food presentation
  • Food preparation
  • Sanitation procedures
  • Allergen awareness
  • HACCP compliance
  • Nutrition
  • Ordering supplies
  • Recipe development
  • Kitchen operations management
  • Employee retention
  • Cross-training staff
  • Customer service
  • Special events planning

Languages

English
Elementary

Certification

Food service management certificate 360

Timeline

Food Supervisor

Crossmark Sales and Marketing
10.2024 - 01.2025

Demo Event Specialist

Crossmark Sales and Marketing
06.2020 - 10.2024

Cashier and Food Service

High convenience store
06.2019 - 11.2020

Team Leader

Crossmark Sales and Marketing
08.2017 - 06.2019

High School Diploma -

Littlestown Senior High
Christine Turner