Job Search Status
Open to workDesired start date: Immediately
Open To Work
Christine Turner
Peoria,AZ
Work Preference
Summary
Account management professional adept at problem-solving and task prioritization to enhance operational efficiency. Skilled in liaising with clients, managing inquiries, and maintaining accurate account records to ensure seamless service delivery.
Overview
17
17
years of professional experience
Work History
Account Specialist
Government Scientific Source
Reston, Virginia
07.2019 - 04.2026
- Liaised with DOE customers to provide quotes, verify quality requirements, and negotiate vendor terms for optimal delivery.
- Defined clients' needs and business requirements to meet and exceed expectations.
- Served customer needs for 7 established DOE accounts across the country.
- Placed orders for customers, provided status updates, and ensured their needs were consistently met.
- Increased revenue by bringing in new customers through existing customer recommendations.
- Managed customer inquiries and provided solutions to various account issues.
- Coordinated with internal teams for timely delivery of government products.
- Maintained accurate records of client interactions and account details.
DHE Quality Assurance
Discover Financial, Inc.
Phoenix, Arizona
01.2014 - 01.2019
- Supported team development by leading QA Defect meetings to discuss common defect trends and ensure QA team was aligned and consistent in assigning errors.
- Reviewed personal banker and loan processor documents, emails, and closing package details to ensure accuracy prior to closing.
- Evaluated written communications between Discover Home Equity Loan Department and applicants.
- Proposed innovative ideas and solutions that improved team collaboration and addressed performance challenges.
- Executed day-to-day duties with precision to maintain operational standards.
Property Manager
Public Storage
Woodbridge, Virginia
01.2009 - 01.2014
- Coordinated trash removal and general maintenance to enhance property upkeep and aesthetics.
- Managed daily operations of storage facilities to ensure smooth functioning.
- Managed and oversaw operations, such as maintenance requests and ordering office and facilities supplies.
- Streamlined maintenance tasks to uphold facility safety and appearance standards.
- Performed daily operational duties, including bank deposits and lock security checks, while managing monthly auctions and audits.
- Showed units to new customers, sold packing supplies, locks, and insurance while detailing the terms and conditions of the month to month lease.
Education
H.S. Diploma - General Studies and Business
Mountain View High
Centreville, Virginia01-1997
Some College (No Degree) - Economics
Strayer University
Woodbridge, VASkills
- Salesforce administration
- Data verification
- Order processing
- Vendor negotiation
- Account management
- Client management
- Data analysis
- Sales strategy
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Google Workspace
Timeline
Account Specialist
Government Scientific Source
07.2019 - 04.2026
DHE Quality Assurance
Discover Financial, Inc.
01.2014 - 01.2019
Property Manager
Public Storage
01.2009 - 01.2014
H.S. Diploma - General Studies and Business
Mountain View High
Some College (No Degree) - Economics
Strayer University