Christine Valuch

Patient Scheduling & Appointment Coordination:

• Professionally manage inbound calls, addressing patient inquiries and scheduling needs with exceptional customer service.
• Efficiently schedule, confirm, and reschedule patient appointments, ensuring smooth operations and optimal patient flow.
• Collaborate with providers to coordinate doctor and hygiene schedules, minimizing gaps and maximizing patient care time.

Billing & Financial Administration:

• Accurately process insurance claims, co-payments, and patient payments, ensuring compliance with all billing protocols.
• Present patients with detailed treatment plans, including cost breakdowns for procedures, to promote transparency.
• Verify patient insurance benefits in advance of appointments to prevent billing discrepancies and enhance patient satisfaction.
• Proactively follow up on unpaid insurance claims and overdue balances to ensure timely resolution and minimize outstanding accounts receivable.

Office Operations & Inventory Management:

• Oversee the management of office supplies, ensuring appropriate stock levels to maintain operational efficiency.
• Facilitate regular staff meetings to encourage collaboration, foster a positive team dynamic, and address any operational concerns.

End-of-Day Procedures:

• Close out each day by printing financial reports, preparing bank deposits, and reconciling transactions, ensuring accurate financial record-keeping.
• Safeguard sensitive information, maintaining strict confidentiality in handling company and personnel records.

Front Office Administrative Support:

• Professionally managed phone calls, responding to inquiries and scheduling patient appointments efficiently.
• Demonstrated strong organizational and communication skills while accurately coordinating patient schedules.

Financial Administration:

• Diligently recorded all payments to patient accounts, including both insurance and patient contributions, ensuring accurate financial tracking.
• Partnered with collection agencies to address overdue accounts and work toward resolving outstanding balances.

Patient Interaction and Care:

• Thoroughly reviewed treatment plans with patients, fostering clarity and understanding of proposed procedures.
• Assisted in preparing and sanitizing operatory rooms for various dental treatments, ensuring a sterile and organized environment.
• Supported the doctor during procedures by performing essential chair-side tasks, prioritizing patient comfort and care.
• Maintained rigorous infection control standards by thoroughly cleaning and sanitizing instruments between patient visits.

Patient Education:

• Clearly communicated post-operative care instructions to patients, promoting optimal recovery and well-being.

Radiological Imaging:

• Skillfully captured bitewing, FMX (Full Mouth X-rays), and periapical images, contributing to accurate diagnoses and effective treatment planning.