Summary
Overview
Work History
Skills
Timeline
Generic

Christine Van Duzer

Brighton,CO

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience

Work History

Relationship Manager II, Private Client Group

PNC Bank, Pittsburgh National Corporation Bank
Brighton, CO
03.2009 - 12.2024
  • Developed strategies to attract new customers while retaining existing ones.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Established strong relationships with clients through regular, personalized communication.
  • Implemented strategies aimed at improving overall customer satisfaction levels.
  • Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Ensured compliance with regulatory standards and company policies in all client interactions.

SVP Branch Retail Executive IV

PNC Bank
Denver, CO
03.2009 - 09.2022
  • Led strategic planning and execution to enhance profitability and company growth.
  • Established and tracked key performance indicators to assess effectiveness of adopted initiatives and redirect efforts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Ensured compliance with all relevant laws, regulations and policies related to retail operations.
  • Conducted regular performance reviews for employees to ensure efficiency and effectiveness in their roles.
  • Hired, trained, and mentored staff members to maximize productivity.

Skills

  • Banking
  • Effective customer communication
  • Relationship building and management
  • Customer relationship management
  • Product recommendations
  • Client relationships
  • CRM proficiency
  • Team leadership
  • Risk management
  • Attention to detail
  • Product expertise
  • Customer education and consulting
  • Consultative selling
  • Portfolio growth

Timeline

Relationship Manager II, Private Client Group

PNC Bank, Pittsburgh National Corporation Bank
03.2009 - 12.2024

SVP Branch Retail Executive IV

PNC Bank
03.2009 - 09.2022

Similar Profiles

CREATE PROFILE
Christine Van Duzer