Christine Vaneus
Trenton
Summary
Experienced Agency Management Analyst with a strong background in project management and process improvement. Demonstrated expertise in the healthcare industry, with 4 years of experience in both healthcare and case management. Analyzes complex data sets to identify areas for improvement, resulting in a notable increase in patient retention rate. Proficient in Agile methodologies and skilled in leading cross-functional teams to successfully deliver projects on time.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Support Specialist
State of New Jersey Department of Community Affair
Trenton, NJ
12.2024 - Current
- Executed in-depth analysis contributing to effective strategic efforts.
- Organized logistical aspects of events, boosting interactions among colleagues and external contacts.
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
- Ensured compliance with company policies and industry regulations through diligent documentation and reporting procedures.
- Facilitated collaboration between departments to ensure seamless integration of program objectives into overall organizational strategies.
Behavioral Health Case Manager
Proud Moments Aba
Toms River, NJ
05.2024 - Current
- Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
- Established positive rapport with clients to foster trust and promote engagement in their treatment process.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
- Led regular case conferences to review client progress, identify potential barriers to success, and adjust treatment plans accordingly.
Agency Management Analyst
State Of New Jersey- NjFamilyCare
Hamilton, New Jersey
01.2024 - 11.2024
- Reviewed and sorted the fair hearings received (termination or denial) versus status review submissions and other non-fair hearing-related mail
- Completed data entry for the Master Tracking log entry for each fair hearing requested
- Prepared Acknowledgement letters and prep for mailing
- Batched fair hearing requests for Conduent to reinstate coverage for terminated cases, and conduct an informal review of the original negative eligibility decision (termination or denial)
- Reviewed results of Conduent's informal review to indicate State agreement or disagreement with Conduent's decision.Where original negative case action is upheld by the State Unit, initiate contact with a household to explain the outcome, determine if the household wants to proceed with a hearing before an ALJ with benefits to be continued, or if the household wishes to withdraw their FH request
- Prepared and mailed out formal Withdrawal request forms to households that consent to withdraw
- Followed up on missing Withdrawal request forms until closeout of referral is achieved (involves telephone outreach to members)
- Prepared cases for hearings before an ALJ in those instances where families wish to continue the fair hearing process
- Attend fair hearings on behalf of the agency
Paraprofessional/Behavior Technician
United Quest Care Services
Greensboro, North Carolina
03.2020 - 06.2024
- Provided individualized counseling services to clients dealing with mental health and substance abuse issues
- Identified and addressed barriers to self-sufficiency that clients faced, such as quality of life and educational barriers
- Conducted competency-based, interactive interviews to identify client needs to help clients achieve self-sufficiency such as set employment and financial planning goals and track their progress, employment & educational support
- Identified and addressed barriers to self-sufficiency that clients faced, such as substance abuse and educational deficiencies
- Communicated with people of various ethnic and cultural backgrounds on a daily basis
- Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs
- Implemented behavior plans developed by a Board Certified team consisting of a Psychiatrist, RN & Therapist
- Provided direct behavioral therapy services to individuals with autism spectrum disorder
- Collected data on client progress and behavior
- Assisted with the development and implementation of individualized care plans
- Taught and reinforced appropriate behaviors and social skills
- Assisted with activities of daily living (ADLs) as needed
- Collaborated with families, caregivers, and other professionals to ensure continuity of care
- Maintained accurate and detailed medical documentation and records
- Utilized behavior management techniques to address challenging behaviors
Case Manager
Training and Development Institute
Trenton, New Jersey
10.2023 - 01.2024
- Conducted comprehensive assessments to identify individuals' needs, strengths, and goals
- Developed individualized care plans in collaboration with persons served, promoting their self-determination and empowerment
- Coordinated and monitored the implementation of care plans, ensuring timely and appropriate services are provided
- Provided ongoing support, guidance, and advocacy to persons served, fostering their self-sufficiency and well-being
- Collaborated with community partners, including government agencies, social service organizations, and healthcare providers, to facilitate access to resources and services
- Engaged in regular outreach activities to raise awareness about the agency's services and identify individuals who may benefit from the Transformation Project
- Maintained accurate and up-to-date case records, documentation, and reports in compliance with agency policies and regulatory requirements
- Participated in team meetings, case conferences, and trainings to enhance professional development and ensure effective collaboration
- Contribute to other activities and initiatives as assigned, supporting the agency's overall mission and goals
Account Manager
TechnoClean
Hamilton, New Jersey
11.2022 - 06.2023
- In charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety
- Kept track of Inventory and communicated with the maintenance team and management
- Implemented preventive maintenance practices and followed equipment guidelines to avoid failures
- Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation
- Created accurate and well-planned health and safety risk assessments that documented cleaning staff's safe work
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Routine inspections were established to monitor cleanliness standards, and I developed and implemented improvement methods to meet changing
Education
Bachelor Of Science - Business Management
Kean University
Union, NJ05.2021
Skills
- Data Entry
- Mental Health & Substance Abuse Training
- Case management
- Clinical Experience With Children
- Project management
- Records management
- Analytical research
- Teamwork and collaboration
- Analytical thinking
- Business process mapping
- Customer relations
Certification
- RBT Certified
- SORA Certified
- CPR Certified
- Substance Abuse - Rutgers University Of Social Work - 11/01/23
- Culturally And Linguistically Competent Care Sandhills Center - 11/01/22
Languages
Creole
Full Professional
Timeline
Program Support Specialist
State of New Jersey Department of Community Affair
12.2024 - Current
Behavioral Health Case Manager
Proud Moments Aba
05.2024 - Current
Agency Management Analyst
State Of New Jersey- NjFamilyCare
01.2024 - 11.2024
Case Manager
Training and Development Institute
10.2023 - 01.2024
Account Manager
TechnoClean
11.2022 - 06.2023
Paraprofessional/Behavior Technician
United Quest Care Services
03.2020 - 06.2024
Bachelor Of Science - Business Management
Kean University