Summary
Overview
Work History
Education
Skills
Timeline
Server

Christine Vannoy

Augusta,GA

Summary

Customer service professional with extensive experience in hospitality at Food Lion. Demonstrated ability to enhance customer satisfaction and loyalty through effective complaint resolution and teamwork. Proficient in cash handling and performance improvement, consistently optimizing service quality in high-volume settings.

Overview

10
10
years of professional experience

Work History

Server

Waffle House Restaurant
10.2015 - Current
  • Managed multiple tables simultaneously, maintaining service quality under pressure.
  • Served food and beverages promptly while prioritizing customer needs.
  • Operated POS system for order placement, bill management, and handling complimentary items.
  • Collaborated with team members during busy shifts to optimize workflow.
  • Built rapport with regular customers, enhancing their dining experience.
  • Performed opening and closing duties to ensure seamless service transitions.
  • Resolved customer complaints professionally, maintaining positive relationships and reputation.
  • Trained new hires on restaurant standards and best practices, improving team performance.

Sales Associate

Sheetz
11.2023 - 06.2025
  • Organized racks and shelves to enhance store visual appeal and promote merchandise effectively.
  • Maintained accurate cash handling procedures, ensuring precision in all transactions.
  • Cultivated customer relationships to drive repeat business and loyalty.
  • Executed returns, exchanges, and refunds in strict accordance with store policy.
  • Prepared merchandise for sales floor by pricing and tagging items accurately.
  • Assisted customers in locating products and checking inventory across multiple sites.
  • Created a welcoming atmosphere, providing positive first impressions to all customers.
  • Engaged customers to build rapport, significantly boosting satisfaction levels through exceptional service.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Service Manager

Food Lion
11.2018 - 08.2022
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Kept accurate records to document customer service actions and discussions.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Created and reviewed invoices to confirm accuracy.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Enhanced team productivity with introduction of flexible working arrangements.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
  • Improved team morale by establishing recognition program for exceptional customer service.
  • Increased efficiency in handling customer inquiries by implementing advanced CRM system.
  • Boosted customer retention rates through personalized follow-up strategies.
  • Tailored training content to meet specific needs of customer service representatives.
  • Collaborated with IT department to streamline customer data management.
  • Oversaw creation of knowledge base to assist customers with self-service options.
  • Developed customer service manual to standardize procedures across all departments.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate Degree In Business - Business Administration

Webster University
St. Louis, MO

High School Diploma - High School Diploma

Lakeland High School
Lakeland, FL
05.2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality expertise
  • Cleanliness standards
  • Safe food handling
  • Memory retention
  • Menu memorization
  • Food running
  • Team collaboration
  • High-volume dining
  • Service prioritization
  • Supply restocking
  • Order accuracy
  • Sales techniques
  • Quality control
  • Food safety practices
  • Performance improvement
  • Suggestive selling
  • Table bussing
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Order management
  • Inventory management
  • Food sales and promotion
  • Table setting knowledge
  • Menu presentation
  • Food station setup
  • Food and beverage pairings
  • Regulatory compliance
  • Order delivery practices
  • Front-of-house display creation
  • Shift management
  • Upselling techniques
  • Server training support
  • Customer service
  • Table setting

Timeline

Sales Associate

Sheetz
11.2023 - 06.2025

Customer Service Manager

Food Lion
11.2018 - 08.2022

Server

Waffle House Restaurant
10.2015 - Current

Associate Degree In Business - Business Administration

Webster University

High School Diploma - High School Diploma

Lakeland High School
Christine Vannoy