Christine V. Davis
Philadelphia
Summary
Detail-oriented Benefits and HRIS Specialist with extensive experience in full-cycle benefits administration, HRIS support, compliance reporting, employee onboarding, and leave of absence processes. Recognized for a strong commitment to accuracy, effective communication, and proactive problem-solving across benefits, payroll, HR operations, and employee relations. Expertise in managing vendor relationships, ensuring data integrity, and supporting organizational compliance enhances operational efficiency and fosters a positive employee experience. Proven ability to navigate complex HR landscapes while driving initiatives that align with organizational goals.
Overview
27
27
years of professional experience
Work History
Benefits & HRIS Specialist
Easterseals of Southeastern PA
01.2023 - Current
- Manage the full benefit enrollment cycle for new employees, determine program eligibility, present benefit information, and ensure timely processing of elections and changes.
- Function as the primary HRIS specialist and system contact, assisting staff with access issues, navigation questions, and reporting needs; collaborate with system representatives to resolve issues.
- Maintain accuracy of HRIS data by reviewing and validating all employment-related changes, including hours, pay, status, and terminations, coordinate updates with Finance.
- Oversee FMLA and personal leave processes, communicate eligibility and requirements, track documentation, and ensure timely communication with employees and supervisors.
- Coordinate disability claims, life insurance claims, and benefits-related problem resolution with brokers and insurance vendors.
- Reconcile benefit invoices, resolve discrepancies, and maintain benefit vendor portals to confirm accurate processing of updates.
- Process unemployment claims, prepare appeals, attend hearings, and manage documentation.
- Report and monitor workers’ compensation claims; coordinate FMLA or paid/unpaid time concurrently when appropriate.
- Coordinate annual open enrollment, schedule division sessions, consult with brokers, and serve as the content expert during employee meetings.
- Manage COBRA initiation and support departing employees with benefit-related next steps.
- Administer 401(k) enrollment, auto-escalation, deferral changes, and withdrawals; coordinate with Finance for audits.
- Generate monthly and annual performance evaluation reports, monitor submission compliance, and support development of the performance appraisal system.
Benefits Specialist
AFSCME District Council 33
11.2021 - 10.2022
- Explained benefits to plan participants in easy-to-understand terms and educated them on available options.
- Resolved participant inquiries regarding health and welfare benefits and deductions via phone, email, and in-person interactions.
- Maintained strict confidentiality and followed procedures to protect plan participant data.
- Reviewed and entered employee benefit enrollments accurately into HRIS and provider systems.
- Trained team members on policies, procedures, and best practices to improve workflow.
- Ensured compliance with health benefits administration policies and advised the Benefits Administrator of irregularities.
- Conducted biweekly benefits orientations.
- Completed special projects, prepared reports, and created technical documentation.
Patient Service Associate
University of Pennsylvania Health System
11.2017 - 10.2021
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Addressed patient concerns through timely corrective actions and appropriate referrals.
- Updated patient insurance information for billing accuracy.
- Utilized the EPIC system to schedule appointments and communicate with the patient care team.
Benefits Project Specialist
FMC Corporation
05.2005 - 05.2015
- Implemented STD, LTD, COBRA, and FMLA programs with third-party vendors.
- Developed policies and processes for benefits continuation for employees on disability.
- Investigated and resolved benefits issues involving DOL, CMS, legal, HR, and payroll.
- Coordinated distribution of SARs, DB funding notices, and SPDs.
- Administered pension plans in partnership with third-party vendors.
- Coordinated submission and processing of retiree life insurance claims.
- Scheduled and facilitated stakeholder meetings to discuss deliverables, schedules, and conflicts.
- Managed a team of nine employees to establish an Employee Record Center.
- Implemented direct bill processes for employees on LTD.
- Coordinated submission and processing for term vested cash-out programs.
- Created spreadsheets in Excel for daily, weekly, and monthly reporting.
- Applied critical thinking to evaluate solutions and support effective decision-making.
Senior Benefits Specialist
Towers Perrin
11.1998 - 04.2005
- Developed and analyzed models to support employee benefit plan rollouts.
- Resolved participant issues related to health and welfare benefits via phone, email, and in-person communication.
- Researched financial information for pension calculations to support actuarial and quality-assurance projects.
- Documented procedures and trained team members.
- Collaborated with clients, actuaries, and service providers to resolve benefit issues.
- Increased customer satisfaction through effective issue resolution.
Education
Bachelor of Arts - Human Resources Management
Rosemont College
Bryn Mawr, PASkills
- Employee benefits management
- HRIS management expertise
- FMLA compliance expertise
- Employee onboarding
- Regulatory compliance reporting
- Vendor coordination
- Invoice auditing
- Workers' compensation claims management
- Retirement plan administration
- Data accuracy management
- Employee assistance and communication
Timeline
Benefits & HRIS Specialist
Easterseals of Southeastern PA
01.2023 - Current
Benefits Specialist
AFSCME District Council 33
11.2021 - 10.2022
Patient Service Associate
University of Pennsylvania Health System
11.2017 - 10.2021
Benefits Project Specialist
FMC Corporation
05.2005 - 05.2015
Senior Benefits Specialist
Towers Perrin
11.1998 - 04.2005
Bachelor of Arts - Human Resources Management
Rosemont College