Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Christine Vesce

Cape Coral,FL

Summary

Dynamic leader with a proven track record at Balise Kia, enhancing sales workflows and customer engagement through data analytics and CRM software proficiency. Excelled in fostering team collaboration and delivering exceptional customer service, driving increased productivity and client satisfaction. Skilled in multitasking and problem-solving, consistently meeting and surpassing goals.

Overview

33
33
years of professional experience

Work History

Sales Associate

Kia of Cape Coral
08.2022 - 01.2025
  • Organized lots to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answered customer questions about color, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Manager

Balise Kia
08.2018 - 08.2022
  • Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
  • Utilized data analytics to refine sales techniques for improved customer engagement.
  • Crafted targeted campaigns for increased market penetration and brand visibility.
  • Cultivated a high-performing sales team for improved morale and increased productivity.
  • Encouraged cross-training for improved versatility and team collaboration.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

1st Cook

Town of Enfield
10.2005 - 07.2018
  • Implemented portion control measures to promote consistency in dish presentation.
  • Trained new kitchen staff on proper cooking techniques for improved team performance.
  • Coordinated with front-of-house staff to ensure timely service for customer satisfaction.
  • Prepared a variety of dishes by following recipes and adhering to safety standards.
  • Supported cost control efforts through portion monitoring, accurate ingredient measuring, and minimizing unnecessary expenses.
  • Assisted in training new staff members, ensuring they were well-versed in kitchen procedures and safety protocols.
  • Improved customer satisfaction by addressing dietary restrictions and customizing menu items to meet individual needs.
  • Maintained high-quality standards by consistently preparing dishes according to established recipes and presentation guidelines.
  • Streamlined communication within the culinary team by establishing clear expectations regarding daily responsibilities and overall goals.
  • Contributed to a safer workplace by promptly identifying potential hazards and taking appropriate corrective actions where necessary.
  • Ensured adherence to health codes through regular cleaning and maintenance of kitchen equipment, utensils, and work areas.
  • Fostered an inclusive work environment that embraced diverse perspectives by actively seeking input from all team members during menu planning sessions.
  • Reduced food waste by effectively managing inventory and implementing proper food storage techniques.
  • Mitigated risk of cross-contamination by diligently following proper sanitation practices when handling allergens or raw ingredients.
  • Increased employee morale by fostering a positive work environment and providing constructive feedback for continuous improvement.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Trained and supervised cooking staff to expertly meet daily needs.

Office Manager

Woodwork Retail and Arch
05.1992 - 06.2004
  • Addressed customer concerns promptly, leading to increased satisfaction
  • Monitored expenditures for better financial control.
  • Optimized office budget by renegotiating vendor contracts.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing syst
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless inte
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Enrico Fermi High
Enfield, CT
06-1990

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Verbal/written communication
  • Cash register operation
  • POS system operation
  • Order processing
  • CRM software proficiency

Interests

  • I enjoy helping others and giving back to the community
  • Animal Care
  • Swimming
  • Baking
  • I enjoy cooking for friends and family gatherings
  • Travel

Timeline

Sales Associate

Kia of Cape Coral
08.2022 - 01.2025

Sales Manager

Balise Kia
08.2018 - 08.2022

1st Cook

Town of Enfield
10.2005 - 07.2018

Office Manager

Woodwork Retail and Arch
05.1992 - 06.2004

High School Diploma -

Enrico Fermi High

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Christine Vesce