Christine Viele
Wakefield,RI
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
22
22
years of professional experience
Work History
Sr Customer Service Representative
Veolia Water FKA Suez Water
07.2021 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Medical Receptionist
Wakefield Pediatrics
11.2019 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Banker II
Centreville Bank
01.2015 - 11.2019
- Assist customers in opening of accounts. Initiate conversations with customers to offer needs based cross selling opportunities of products and services. Be knowledgeable about all Bank products and services.
- Prepare loan applications for various consumer lending products including personal, auto, and equity products. Follow through with completed application to closing the loan once approved.
- Refer customers to other business lines for mortgage, commercial lending, merchant services and online channel needs.
- Deliver consistent, exceptional customer service by adhering to Centreville Bank service expectations. Own the customer experience from beginning to end.
- Contribute to the achievement of Bank objectives and goals.
- Active participation in the community on behalf of the Bank.
- Perform as a team member by participating in the daily work flow.
- Comply with all Retail and Bank policies, procedures and regulations.
- Participate in the day to day operational functions of the branch including accurate daily settlement of cash drawers, vaults, ATMs, branch and daily reports.
Customer Service Representative
Bank Rhode Island
01.2014 - 01.2015
- Provide excellent customer service and identify customer needs and suggest appropriate line of products
- Proactively develop new customer relationships and expand relationships with existing customers
- Possess good working knowledge of all depository products and alternative delivery services.
- Research and resolve all customer problems and inquiries
- Good working knowledge of wire transfer policy and procedures
- Interview consumer loan applicants. Submit and close consumer and equity loans
- Basic knowledge of small business lending products
- Consistently adhere to the banks policies and procedures regarding account sales, branch operations, security, compliance and regulatory.
Customer Service Representative
Savings Institute Bank & Trust
01.2004 - 01.2014
- Acting manager since September 2013 due to merger from NewportFed to Savings Institute Bank & Trust.
- Open and close branch as needed, working as manager in charge on alternating Saturdays and as needed.
- On call for any ATM issues beyond business hours.
- In charge of scheduling monthly meetings and daily huddles.
- Research problems, errors, etc and found the most effective solutions.
- Demonstrate an excellent working knowledge of all depository and consumer lending account products and alternative delivery services.
- Open all accounts and processes updates/changes to individual, joint and business accounts, in adherence with bank operating policies and procedures.
- Exhibits a positive attitude and works effectively with others.
- Offer innovative ways for branch to actively participate and meet special campaign sales goals.
- Supports team environment and assist branch in meeting or exceeding branch sales goals.
- Have an excellent working knowledge of wire transfer and exception handling policies and procedures.
- Process outgoing wires, domestic and international.
- Develop new customer relationships, capitalizing on walk in lobby traffic, outbound calling efforts and inbound inquiries.
- Managing business accounts as needed.
- Operational issues such as reversing insufficient funds fees, service charge rebates, stop payments.
- Making sure all currency transaction reports are filed correctly.
- In charge of BSA/compliance reporting.
- Extensive knowledge of SAR’s and CTR’s.
- Originate loans and close home equities and HELOC’s.
- Promote all current rate specials to bring in new money.
- Booking investment appointments based on client needs
- (Previously NewportFed)
Education
Bachelor’s degree - Administration, Business Management
New England Institute of Technology
Warwick, RI01.2009
Skills
- Service excellence
- Cash transaction processing
- Innovative problem-solving
- Cash handling expertise
- Customer support
- Complaint resolution
- Quality assurance
Timeline
Sr Customer Service Representative
Veolia Water FKA Suez Water
07.2021 - Current
Medical Receptionist
Wakefield Pediatrics
11.2019 - 07.2021
Banker II
Centreville Bank
01.2015 - 11.2019
Customer Service Representative
Bank Rhode Island
01.2014 - 01.2015
Customer Service Representative
Savings Institute Bank & Trust
01.2004 - 01.2014
Bachelor’s degree - Administration, Business Management
New England Institute of Technology
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