Christine Villa
Dayton,OH
Summary
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Overview
25
25
years of professional experience
Work History
Customer Support Representative
Defense Logistic Agency
Wright-Patterson, OH
07.2023 - Current
- Primary DLA Liaison for the Air Force Materiel Command (AFMC) and Air Force Sustainment Center (AFSC), providing logistical support, managing order fulfillment, and resolves complex inquiries.
- Champions DLA capabilities and shapes DoD logistics strategy by driving consensus and alignment within interagency working groups.
- Advises senior leadership on pivotal logistics issues, delivering data-driven briefings and strategic recommendations to inform high-level decision-making.
- Spearhead collaborative efforts with DLA MSCs to resolve complex logistics and readiness challenges, directly enhancing the operational effectiveness of AFMC, AFSC, and DLA.
- Quantified the value of collaborative initiatives by tracking and analyzing key metrics in customer satisfaction and communication effectiveness, enabling data-driven improvements to joint objectives.
- Authored and executed strategic planning documents, ensuring strict adherence to joint, departmental, and agency directives and quality benchmarks.
- Championed a culture of open communication across agency components, fostering enhanced collaboration and seamless information sharing to achieve unified objectives.
- Empowered leadership and mission partners with data-driven insights by proactively developing knowledge management solutions and rapidly fulfilling complex information requests, enabling informed, strategic decision-making.
- Drove operational excellence by taking a lead role in key initiatives that demonstrably improved the efficiency and effectiveness of core DLA operations.
Logistics Management Specialist
Department of the Air Force
WPAFB, OH
03.2021 - 07.2023
- Overall Group Lead logistician for both the Depot and Overaged Metrics sections.
- Manage, monitor and updates statuses of requisitions through supply channels, control points, and ports to assure that delivery schedules are met.
- Train, mentor and review personnel on requisition processes, regulations and policies.
- Oversee and manage the Air Force Security Assistance and Cooperation (AFSAC) Defense Logistics Agency (DLA) Working Group, this group provides senior stakeholders forum to review, discuss, analyze and resolve significant issues affecting the Air Force Security Assistance Cooperation (AFSAC) Directorate and International Partner community.
- Lead and brief bi-weekly site meetings to review, discuss and direct path forward (systematically and technically) for urgent and critical requisition process issues.
- Brief International Partners, Senior Executive Leadership on current situations and recommended paths forwards.
- Collaborate with all parties internal and external to include Depot level to Higher Headquarters, Defense Logistics Agency (DLA), International Partners, Country Command Managers (CCMs), Program Support Managers (PSMs), and Armed Forces (Air Force, Army, Navy and Joint Services) on unified Enterprise Solutions that meets Foreign Military Sales (FMS) needs.
- Analyzed and evaluated problems and potential areas, unexpected fluctuations and unsatisfactory trends in statistics and proposed solutions to management to reverse the problem/trends.
- Collaborates with the Air Force Life Cycle Management Center (AFLCMC) Leadership, Defense Logistics Agency Headquarters Staff (DLA HQ) and various Defense Logistics Agency supply chains to resolve various supply issues for our Air Force Security Assistance and Cooperation Directorate (AFSAC) International Partners.
- Collaborates with the Defense Logistics Agency Logistics Operations (DLA J3), the Defense Logistics Agency Acquisitions Directorate (DLA J7), Defense Logistics Agency Land & Maritime and Defense Contract Management Agency (DCMA) contracting officers in tracking contract changes such as modification to the contract terms and conditions of the contract.
- Directly involved with tracking, reviewing, validating, and processing Non-Mission Capable Status (NMCS) and Mission Impaired Capability Awaiting Parts (MICAPs) for the Air Force Security Assistance and Cooperation Directorate (AFSAC) International Partners and Defense Logistics Agency partners.
- Heavily involved in tracking the status of Chemicals, Petroleum, Oils and Lubricants (SAIC)and Federal Supply Group (FSG) 80 contract administration from Defense Logistics Agency (DLA) to the Defense Contract Management Agency (DCMA).
- Primary liaison for tracking contracts and resolving contract issues between our Air Force Security Assistance and Cooperation Directorate (AFSAC) International Partners, the Defense Logistics Agency (DLA) Global Tire Program (GTP) Team and Chemicals, Petroleum, Oils and Lubricants (SAIC) partners.
Logistics Management Specialist (Contractor)
SYTEMS INC
Beavercreek, OH
09.2019 - 03.2021
- Lead logistician under Combat Ready Airmen (CRA) initiative to include (Security Forces Female Body Armor (SF FBA and Air Force Uniform programs).
- Entered position on the Female Body Armor (FBA) program at Milestone A. Conducted subjective assessment of the FBA at three locations (Moody, Minot, and Wright Patterson AFBs). FBA awarded a $9.2M contract on 11 Aug 20, with first phase of deliveries currently in process.
- Created Security Forces Female Body Armor Product Support Strategy. The purpose of this Product Support Strategy (PSS) is to document the procurement and support plan for the Security Forces (SF) Female Body Armor (FBA).
- Created and prepared Contract Data Requirements List (CDRLs) for the Security Forces (SF) Female Body Armor (FBA) Statement of Work (SOW).
- Briefed and demonstrated Security Forces (SF) Female Body Armor Efforts to Air Force Life Cycle Material Command (AFLCMC) senior leadership.
- Briefed AFLCMC and Air Force Security Forces Center (AFSFC) leadership on the long-term sustainment plans for Female Body Armor (FBA) as the effort continues to become the single material solution to accommodate the entire population.
- Lead logistician and key member on the Integrated Product Team (IPT) for the new Streamlined Feedback App initiative. Aircrew, particularly female pilots, lack consistent access to properly-fitting tactical gear & equipment, exposing them to serious injury or mission failure.
- IPT member for the Air Force’s leading of an initiative to develop female fitment sizes for the Advanced Aircrew Combat Uniform (A2CU) used by the Air Force, Army and Navy.
- Critical IPT member of the Modular Scalable Vest (MSV) individual body armor (IBA) and the corresponding soft armor repurposing effort.
- Lead, coordinate, prioritize, participate, advise, and contribute to assigned IPT and multi-functional teams to ensure all produced logistics products are complete/updated.
- Assigned to 7 different Aircrew Performance Integrated Program Teams (IPT) within AFLCMC/WNU as Logistician for each with varying phases of Milestone execution. Attend weekly IPT meetings to discuss current and future program requirements.
- Hours per week: 40
Support Agreement Specialist
Department of the Air Force
Offutt AFB, NE
01.2018 - 08.2019
- Directed the review of all active support agreements to determine that the support provided or received is properly documented.
- Developed cost estimates and exercises program management and oversight to determine actual costs through reviews with supported and supporting activities and resource management activities.
- Directed the conduct of economic analysis or other appropriate studies to determine if agreements should be continued, modified, or terminated.
- Conducted negotiations as required to accommodate changes in mission, support requirements/capabilities, and/or command direction.
- Served as the overall installation expert on support agreements.
- Formulated local program policy and procedures governing the establishment and implementation of inter-service and intra-governmental support.
- Conducted meetings, negotiations, briefings, liaison visits, and conferences as required to implement and promote the support agreements program and resolve issues.
- Directed the development and conducted training to assist personnel in preparation of new or revised support agreements.
- Maintained a complete inventory of all agreements, both current and proposed.
- Maintained contact with activity commanders, managers, other installation support coordinators, other agency chiefs, and functional points of contact in planning, coordinating and establishing goals and milestones to ensure support agreement program accomplishment.
- Organized and established milestone dates for analysis and staffing of all agreements.
Supply Management Specialist
Illinois Air National Guard
Scott AFB, IL
02.2016 - 08.2016
- Provided the overall management of the weapons system Mission Impaired Capability Awaiting Parts (MICAP) program.
- Provided accurate and real time advice on normal issues/inquiries from time of order to time of receipt by reviewed requisitions, supported documents and delivery information.
- Formulated actions needed to expedite delivery of urgently required items.
- Determined logistical action was required to expedite receipt of spare parts to repair unserviceable components within the weapons system.
- Performed lateral sourcing actions to locate and ship assets need to fill MICAP requirements.
- Sourced items needed to fix unserviceable components of all assigned weapons systems.
- Managed and tracked MICAPS in a precise manner keeping track of asset movement, location and estimated arrival time.
- Consulted with customers at various supply account/activities that support the MICAP weapon systems.
- Collected MICAP statistics from multiple databases to include Enterprise Solution Supply (ES-S) and compiles statistics from data requiring substantial analysis and interpretation.
- Analyzed and evaluated problems and potential areas, unexpected fluctuations and unsatisfactory trends in statistics and proposed solutions to management to reverse the problem/trends.
- Retrieved data and used data to respond to a variety of customer, program review, and vendor inquiries.
Equipment Management Specialist
Illinois Air National Guard
Scott AFB, IL
03.2014 - 02.2016
- Analyzed, developed, evaluated and promoted improvements in the policies, plans, methods, and procedures of a supply program.
- Overseen the maintenance of inventory control records for parts needed in supply support and maintenance programs.
- Evaluated fluctuations in rate of usage, cost, and availability for established suppliers, alternative accelerated/decelerated acquisitions designed to support maintenance operations without interruption in the flow of materials.
- Provided supply support for the assigned fleet of aircraft.
- Created ways to improve the efficiency and economy of supply operations.
- Ensured supply actions taken within the weapon system cell meet regulatory compliance, customer needs and are in line with overall command mission goals.
- Collaborated in Air Force and MAJCOM conferences associated with the overall support of assigned weapon systems to assist in the development and/or evaluation of new or revised USAF policy and procedures.
- Overseen the overall management of the Global Logistics Supply Center (GLSC) weapons systems MICAP program.
- Performed comprehensive analysis to determine the effectiveness of logistics support for GLSC weapon systems
Supply Specialist
United States Air Force
Scott AFB, IL
01.2014 - 03.2014
- Identified requisitions, supported documents and delivery information to determine if supply action is required to expedite receipt of spare parts to repair unserviceable components of Mobility Air Forces (MAF) weapon systems.
- Performed comprehensive analysis to determine the effectiveness of supply support for MAF weapon systems.
- Conducted extensive searches for information pertaining to complex and unusual supply transactions and patterns.
- Determined stock levels needed to effectively support aircraft requirements.
Inventory Management Specialist
United States Air Force Reserve
Barksdale AFB, LA
11.2012 - 08.2013
- Identified supply aspects of aircraft, engines, ground equipment, vehicles, and other miscellaneous end items to ensure all authorized and feasible supply actions are taken to obtain the supply part as quickly as possible.
- Drafted and submitted supply assistance messages to appropriate sources of supply, 10th Numbered Air Force (NAF), and HQ AFRES.
- Initiated action to correct errors in supply data records, cancel due-outs, upgrade priorities as required, recommend revision of levels, arrange for premium transportation of assets to/from other bases, recommend action to use higher assembly, notify user of possible cannibalization actions, and take other actions consistent with good supply management and discipline.
- Prepared and briefed the unit senior ART and staff members on all open MICAP items and informed them of past and proposed actions taken to obtain the parts.
- Supervised and trained a team of 3 warehouse personnel in item and monetary accounting and inventory stock control, financial planning, and funds control.
- Computed requirements, determined allowances, and researched and identified supplies and equipment requirements.
- Supervised and trained a team of 3 warehouse personnel involved in storage, inspection, identification, and receipt of property.
- Conducted inventories and operated automated equipment, special purpose government vehicles, and material handling equipment.
- Performed inventories, and ensured timely correction of discrepancies.
- Prepared, analyzed, and evaluated reports, procedures, and policy data.
- Coordinated with maintenance activities on repairable component actions.
- Managed inventory control systems to ensure accurate tracking of supplies and equipment.
- Coordinated supply chain operations to enhance logistics efficiency and reduce delays.
Material Management Specialist
United States Air Force Reserve
Barksdale AFB, LA
01.2012 - 11.2012
- Developed methods and improved procedures for storing property.
- Accounted for all items contained in mobility readiness spares packages.
- Provided materiel management expertise to combat support, enabler organizations and responsible officers for the proper accounting and control of specified classes of supply.
- Coordinated equipment transfer and deployment actions with the accountable officer.
- Performed and scheduled materiel storage and distribution activities.
- Processed information retrievals using materiel management system databases.
- Identified system security policies and procedures to prevent unauthorized changes to information.
- Subject matter expert to the commander on the operation of materiel management systems and operations. Monitors Defense Data Network traffic through use of the Materiel Management Interface System.
- Controlled and operated the Remote Processing Station (RPS).
- Monitored materiel management traffic through use of the Materiel Management Interface System and took corrective action.
SUPPLY MANAGEMENT JOURNEYMAN
United States Air Force
Goldsboro, NC
03.2001 - 03.2005
- Performed and monitored management (and procedural application) of manual or automated inventory control actions.
- Performed inventories, and ensured timely correction of discrepancies.
- Prepared, analyzed, and evaluated reports, procedures, and policy data.
- Inspected activities for compliance with policies, procedures, and directives for accuracy.
- Analyzed reports and recorded activities, reported inefficiencies to supervisors, and recommended corrective actions to improve operations.
- Evaluated supply efficiency and equipment management activities.
- Coordinated with maintenance activities on repairable component actions.
- Controlled and issued bench stock property.
- Accounted for all items contained in mobility readiness spares packages. Inspects and identifies property.
- Performed shelf life inspections of stock.
- Developed methods and improves procedures for storage and issuing property. Plans use of storage facilities.
- Inventories supplies and equipment.
- Issued, shipped, delivered and transferred property from issue, shipping, or transfer destination points through coordination with customers.
- Controlled issue of classified sensitive and controlled items, obtaining custody or document receipts.
- Ensured availability, and controlled the use of space, material handling equipment, and required spare parts.
- Determined requirements for storage, including those for classified, sensitive, radioactive, hazardous, mobility readiness spares packages and flammable property.
- Controlled stock rotation to prevent deterioration and permit maximum use of dated and technical order compliance.
- Supervised and trained 2 team members within the reparable processing in coordinating requirements for shipping with transportation.
Education
Associate's degree - Logistics
Community College of the Air Force
Scott AFB, IL04-2013
Bachelor's degree - Bachelors of Science in Health Care Administration
University of Phoenix
Barksdale AFB, LA06-2012
Skills
- Communication
- Customer Success Management
- Data Management
- Leadership/Management
- Problem-Solving
- Complaint handling
- Attention to detail
- Teamwork and collaboration
- Interpersonal skills
- Self-Directed
Security Clearance
Updated: April 2026
Timeline
Customer Support Representative
Defense Logistic Agency
07.2023 - Current
Logistics Management Specialist
Department of the Air Force
03.2021 - 07.2023
Logistics Management Specialist (Contractor)
SYTEMS INC
09.2019 - 03.2021
Support Agreement Specialist
Department of the Air Force
01.2018 - 08.2019
Supply Management Specialist
Illinois Air National Guard
02.2016 - 08.2016
Equipment Management Specialist
Illinois Air National Guard
03.2014 - 02.2016
Supply Specialist
United States Air Force
01.2014 - 03.2014
Inventory Management Specialist
United States Air Force Reserve
11.2012 - 08.2013
Material Management Specialist
United States Air Force Reserve
01.2012 - 11.2012
SUPPLY MANAGEMENT JOURNEYMAN
United States Air Force
03.2001 - 03.2005
Bachelor's degree - Bachelors of Science in Health Care Administration
University of Phoenix
Associate's degree - Logistics
Community College of the Air Force