Summary
Overview
Work History
Education
Timeline
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Christine Viox

Kearney,MO

Summary

Hardworking and quick-learning professional with a wide range of work experience, including IT technical support, bank auditing, and running a small business. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

23
23
years of professional experience

Work History

Produce Clerk/Personal Shopper

Hy-Vee Grocery Store
Liberty, MO
01.2023 - 06.2023
  • Washed, cut, and prepared produce for consumption.
  • Adhered to food safety guidelines.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Efficiently utilized software for pulling and completing customers' orders.
  • Effectively communicated with customers while pulling orders.

Small Business Owner

Self Employed Web
Kearney, MO
06.2020 - 12.2021
  • Oversaw daily operations of small business, including entering data into online store, customer service, social media presence, and financial management.
  • Analyzed market trends to inform product offerings and pricing decisions.
  • Established partnerships with other businesses in related industries for mutual benefit.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Ensured compliance with applicable laws and regulations while running the business.

Systems Analyst

Cerner Corporation
North Kansas City, MO
08.2019 - 08.2020
  • Assisted customers with password resets, account recovery, and other IT related tasks.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Provided guidance on operating systems, productivity suites, security protocols.
  • Identified trends in customer inquiries to recommend process improvements.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.

Teller, Teller Manager, Assistant Manager, Auditor

Bank of America
Kansas City, MO
09.2000 - 01.2011
  • Assessed operational efficiency by reviewing existing procedures and recommending improvements.
  • Determined that appropriate management action was taken when weaknesses were identified during audits.
  • Provided recommendations on ways to improve internal controls over financial reporting processes.
  • Prepared detailed audit work papers documenting audit process results and findings.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
  • Monitored daily operations of the branch, including staff management, customer service and security protocols.
  • Performed cash reconciliations on a daily basis to maintain accurate records of all financial transactions.
  • Provided training to new hires on banking processes and procedures.
  • Ensured compliance with federal regulations related to banking practices.
  • Managed ATM machines at the branch, ensuring they are stocked with sufficient funds.

Education

High School Diploma -

North Shore Senior High
Texas
05-1996

Some College (No Degree) -

Southwest Texas State University
Texas

Timeline

Produce Clerk/Personal Shopper

Hy-Vee Grocery Store
01.2023 - 06.2023

Small Business Owner

Self Employed Web
06.2020 - 12.2021

Systems Analyst

Cerner Corporation
08.2019 - 08.2020

Teller, Teller Manager, Assistant Manager, Auditor

Bank of America
09.2000 - 01.2011

High School Diploma -

North Shore Senior High

Some College (No Degree) -

Southwest Texas State University

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Christine Viox