Christine Wachel

· Troubleshooting in both Rig Equipment and Software and Infrastructure (RigCLOUD).

· Coordinate with customers and techs. Daily alarm review on all Naborsand some 3rd party rigs.CalledRig Managers and notified them of the alarms and dispatched to district to get the problem resolved.

· Troubleshooting in both Rig Equipment and Software and Infrastructure (RigCLOUD).

· Created new accounts in RigCloudfor both companies and individuals.

· Provide support to both Rig Equipment and Software and Infrastructure teams.

· Daily support in RigCLOUDInput cases and WO's in D365

· Coordinate with mangers to improve the quality of customer service.

· Enter RCA's and assigned action items to proper individuals.

· Work with technical team of varying disciplines to achieve low failure rates, efficient resolution of issues, and high customer service standards

· Assist team proactively manage rig equipment, controls system, and rig data application related issues

· Partner with other departments to reduce downtime and optimize rig operations

· Ensure prompt response to issues and communication to operations and leadership teams are well managed.

· Active supervision of major events and any ongoing downtime issues ensuring prompt response and accurate resolution.

· Ensure escalation and management of operational critical issues, working with various function groups to include, but not limited to Operations, Field Service, Drilling Solutions, IT, Maintenance, Engineering.

· Assist with data acquisition from various systems to be provided to internal and external customers Document and update processes, definitions and support initiatives using Visio, Word, Excel and PowerPoint as applicable Monitor phone service levels, technician utilization and propose resource requirements, process updates etc.

· Ensure support email is responded to by appropriate technicians in a timely, effective manner Ensure KPIs are monitored and achieved for RIGLINE (Metrics, performance targets etc.)

· Work in close cooperation with Engineering and functional team members Monitor failures for continuous improvement, generate reports based on findings to be shared with functional groups within organization.

· Created new accounts in RigCloudfor both companies and individuals.

· Monthly fuel source reporting. Held and setup conference calls for Major Events.

• Screened calls and emails and responded accordingly to support executive correspondence.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Used advanced software to prepare documents, reports and presentations.
• Created expense reports, budgets and filing systems for management team.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Worked with clients to effectively plan and coordinate logistics for special projects and events.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Processed travel expenses and reimbursements for executive team and senior management group.

• Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors.
• Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset.
• Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
• Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
• Maintained contract database of existing and new client contract files and details.
• Oversaw more than $1 million in total assets with consistently high returns and client satisfaction.
• Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with plans.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Met project deadlines without sacrificing build quality or workplace safety.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Updated customers and senior leaders on progress and roadblocks.
• Adhered to safe operating procedures, protecting personnel and assets while completing mining projects according to specifications.
• Maintained efficient and current logs and records to aid in effective operational oversight and planning.

• Used advanced software to prepare documents, reports and presentations.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Created expense reports, budgets and filing systems for management team.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Reconciled company accounts for credit cards, employee expenses and commissions.
• Took meeting notes to compose detailed summaries.
• Composed business correspondence and official documents to assist accounting staff.
• Helped prepare month-end, quarterly and year-end closings.
• Produced and distributed invoices and financial documents.
• Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Reviewed business operations and obligations to help organization function at acceptable level.