Christine Wagner
BAINBRIDGE,PA
Summary
Dynamic professional with expertise in dining services at Masonic Villages of Elizabethtown, excelling in cost control and employee engagement. Successfully implemented innovative procedures, enhancing guest satisfaction and operational efficiency. Proven track record in staff training and maintaining health compliance, ensuring top-tier service and safety. Adept at problem-solving and fostering teamwork for optimal performance.
Overview
26
26
years of professional experience
Work History
Assistant Director of Dining Services - HCC/PC
Masonic Villages of Elizabethtown
08.1999 - Current
- Stayed current on industry trends by attending relevant conferences and seminars, incorporating new ideas for the benefit of both guests and staff.
- Established positive relationships with guests by consistently offering friendly, attentive service during their dining experiences.
- Improved overall dining services by implementing efficient operational procedures and staff training programs.
- Managed inventory control effectively for optimal cost savings and minimal waste.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Part of the hiring team as the Employee Engagement Coordinator, which also worked on helping with retention.
Education
CDM, CFPP - Food Service Management
HACC
Harrisburg, PA12-2000
Skills
- Scheduling staff
- Sanitation procedures
- Nutrition
- Cost control
- Menu planning
- Employee engagement
- Sanitation standards
- Food presentation
- Food safety compliance
- Health inspections
- Allergy awareness
- Special diets
- Menu pricing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Excellent communication
- Cash handling
- Calm and pleasant demeanor
- Recruitment and hiring
- Staff training
Timeline
Assistant Director of Dining Services - HCC/PC
Masonic Villages of Elizabethtown
08.1999 - Current
CDM, CFPP - Food Service Management
HACC
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