Christine Waller
Bonne Terre,Mo
Summary
Dynamic Office Manager with proven expertise at Midwest Motorcycle Supply in financial record reconciliation and logistics management. Demonstrated leadership in overseeing accounts payable and receivable, while enhancing customer service and operational efficiency. Adept at problem-solving and maintaining accurate financial reports, ensuring seamless daily operations and client satisfaction.
Overview
22
22
years of professional experience
Work History
Office Manager / Accounting Assistant
Midwest Motorcycle Supply
Pevely, Mo
03.2024 - 03.2025
- Maintained accurate and organized records.
- Assisted in creating detailed financial reports and statements.
- Coordinate verification of financial records through controlled management of payables and receivables.
- Ensure efficient shipping operations by managing logistics in partnership with warehouse and carrier companies.
- Maintained consistency between daily financial reports and deposits.
- Maintained current customer data by updating addresses, phone contacts and email records.
- Ensured accuracy in payment handling and account reconciliation.
Office Manager / Legal Assistant
Kimberly D Tyler Law Office
Bonne Terre, Mo
07.2017 - 12.2023
- Coordinated daily office operations to ensure smooth functionality.
- Overseeing the procurement and delivery of supplies.
- Conducted collection calls and processed payments.
- Prepared comprehensive legal documents for client distribution, attorney review, and court filing.
- Handled ongoing oversight and maintenance of Trust account.
- Ensured precise bookkeeping of Trust Account balances through effective General Ledger management.
- Streamlined account management for maintaining the best available utility services.
- Created a hygienic and protected environment for everyone.
- Streamlined employee recruitment and release operations.
- Developed and delivered comprehensive job effectiveness training programs.
AP/AR/Warranty Clerk
Auffenberg Chevrolet
Farmington, Mo
01.2015 - 01.2017
- Handled all aspects of invoice receipt, payment, statement distribution, and collections.
- Handled timely warranty claim submissions with General Motors each month.
- Managed call distribution through centralized phone system.
- Implemented a thorough tracking method for invoicing.
- Facilitated checkout for patrons after service completion.
Customer Service Representative
Arise
Remote, MO
10.2011 - 01.2014
- Collaborated with multiple brands like AT&T, Disney, Staples and Walgreens to deliver exceptional service.
- Operated in remote work setting.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Administrative Support / Midnights Customer Service Supervisor
Jireh Cycles
Festus, Mo
01.2003 - 01.2006
- Completed manual processing of daytime shift credit card transactions.
- Handled daily asset paperwork efficiently.
- Facilitated order handling through phone communication.
- Streamlined minor accounting procedures for efficiency.
- Conducted training sessions to ensure new employees were prepared for daytime positions in a high-traffic call center.
Education
Business Management - Incomplete
Mineral Area College
01.2010
High School Diploma -
Ste. Genevieve Senior High School
Ste. Genevieve01.1994
Skills
- Computer Literacy
- Leadership abilities
- Purchasing / Receiving
- Accounts Payable / Receivable
- Multi-Line Phone
- Customer Service
- Oral and written communication
- Problem solving
- Clerical tasks
- Financial record reconciliation
- Financial report preparation
- Logistics management
- Daily financial processing
- Customer information updating
- Credit card payment processing
Additional Information
Letters of Recommendation available upon request
References
- Barry Pannett, General Manager, Auffenberg Chevrolet, 573-747-7737
- Timothy Morgan, Service Dept Supervisor, Auffenberg Chevrolet, 636-751-1411
- John Steffell, Purchasing Manager, Midwest Motorcycle Supply, 314-614-3057
- Doug Taylor, Vice President of Finance, Midwest Motorcycle Supply, 314-471-3639
Timeline
Office Manager / Accounting Assistant
Midwest Motorcycle Supply
03.2024 - 03.2025
Office Manager / Legal Assistant
Kimberly D Tyler Law Office
07.2017 - 12.2023
AP/AR/Warranty Clerk
Auffenberg Chevrolet
01.2015 - 01.2017
Customer Service Representative
Arise
10.2011 - 01.2014
Administrative Support / Midnights Customer Service Supervisor
Jireh Cycles
01.2003 - 01.2006
Business Management - Incomplete
Mineral Area College
High School Diploma -
Ste. Genevieve Senior High School
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