Christine Walters

Saint Peter's University Hospital

New Brunswick, NJ

02.2003 - Current

Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Enforced customer service standards and resolved customer problems to uphold quality service.
Recruited and hired qualified candidates to fill open positions.
Entered time and attendance logs in preparation for payroll.
Minimized staff turnover through appropriate selection, orientation and training.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.

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Summary