CHRISTINE WATSON
Phoenix,AZ
Summary
Well rounded skillset drawing from extensive experience in customer service, hospitality and management. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
15
15
years of professional experience
Work History
Business Center Clerk
Arizona Grand Resort & Spa
01.2022 - Current
- Collaborate with other departments across the resort to plan and execute successful client events
- Manage logistics of the resort's shipping and receiving needs, including guest and event shipments
- Operating and maintaining print production
- Building and implementing standard operating procedures for the department
- Assisting in building an invoicing system by utilizing Excel, Pitney Bowes tracking software, SMS Host, and courier integration
- Collaborated to develop a fair and competitive pricing structure
- Researched and compiled information on a system that would improve staff quality of life, increase profit, lower operating costs through lower contract pricing, and will ultimately save on labor hours once fully implemented.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Edited and proofread documents for accuracy and completeness.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Nanny
Self-Employed
10.2020 - 01.2022
- Maintaining a daily schedule to facilitate the successful operation of the client's home
- Planning and developing a wide variety of enrichment activities for the client's children
- Assisting with household tasks and errands such as meal planning, shopping, cleaning, and cooking.
Personal Shopper
Walmart
08.2020 - 09.2020
- Successfully completed assigned tasks on time in harmony with colleagues' tasks to ensure all orders were complete and accurate
- Assisted customers face to face with concerns and questions within the store
- Accurately and efficiently navigated store computer systems to find product
- Staged numerous customer orders simultaneously under strict schedules.
Customer Experience Representative
W.W. Grainger
09.2019 - 03.2020
- Built customer relationships quickly and resolved issues with efficiency
- Navigated multiple computer applications across dual monitors
- Informed customers about changes that were made specific to the COVID-19 Pandemic
- Collaborated with both internal and external vendors as necessary to meet customer requests.
Contractor/COBRA Account Specialist
Willis Towers Watson
02.2018 - 07.2018
- Provided accurate information regarding rights and benefits regarding COBRA eligibility
- Demonstrated exceptional empathy and care for callers experiencing negative life events
- Completed cases requiring additional research in an efficient and timely manner
- Communicated with numerous clients and partners on a daily basis to coordinate benefits for client employees
- Collaborated with and assisted coworkers on cases that required additional attention.
Dr. DISH Senior Rep
DISH Network
09.2014 - 11.2017
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Worked with technical operations teams to make process changes that positively impacted both the company and the customers
- Assisted with improving cooperation with a partner corporation to streamline communication and more efficiently collaborate on customer accounts.
Customer Service Associate
CVS/pharmacy
02.2013 - 09.2014
- Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
- Demonstrated proficiency in telephone within a high-volume environment while still assisting customers face to face
- Addressed customer concerns rapidly solved with empathy while maintaining the interests of the company
- Assisted in the completion of cycle stock counts, stock checks and external counts and ensured all stock movements were replaced, rotated and recorded.
Postal Clerk
Haskin Wholesale
08.2012 - 02.2013
- Possessed intimate knowledge of as well as enforcing USPS safe mailing regulations and enforcing them
- Managed multiple projects simultaneously with efficiency and skill while ensuring all work was high quality at completion
- Worked closely with both customers and colleagues to find the best solutions in each unique situation presented.
Assistant Store Manager
US Beef Corporation
10.2008 - 02.2011
- Managed the day-to-day tactical and long-term strategic activities within the business
- Reduced and controlled expenses by improving resource allocation
- Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives
- Coached and mentored 20-30 staff members by offering constructive feedback and taking interest in their long-term career growth.
Education
Diploma -
Chaparral HS
Scottsdale, AZ05.2002
Skills
- Customer Communication
- Telephone Etiquette
- Administrative tasks
- Operations Support
- Analytical and Critical Thinking
- Conflict Mediation
Timeline
Business Center Clerk
Arizona Grand Resort & Spa
01.2022 - Current
Nanny
Self-Employed
10.2020 - 01.2022
Personal Shopper
Walmart
08.2020 - 09.2020
Customer Experience Representative
W.W. Grainger
09.2019 - 03.2020
Contractor/COBRA Account Specialist
Willis Towers Watson
02.2018 - 07.2018
Dr. DISH Senior Rep
DISH Network
09.2014 - 11.2017
Customer Service Associate
CVS/pharmacy
02.2013 - 09.2014
Postal Clerk
Haskin Wholesale
08.2012 - 02.2013
Assistant Store Manager
US Beef Corporation
10.2008 - 02.2011
Diploma -
Chaparral HS
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