Christine Weaver
Ewing,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Ability to plan and initiate action to meet deadlines while working independently to complete projects with minimal supervision.
Overview
25
25
years of professional experience
Work History
Sr. Product Administrator
ETS
01.2010 - 12.2024
- Service Level Agreements (SLA) Maintenance: Managed Performance Data Collection schedules, confirmed data accuracy, produced and maintained SLA reports; supplied all SLA reporting to client. Owned/Managed SharePoint sites (internal and external) for SLA. Established strong relationships with key clients through regular communication channels.
- Integral part of the implementstion of a new Contract Life Management tool (Agiloft): Provided Specifications, Offered Design Solutions, Coordinated User Interface Testing and Training. Facilitated communication between teams during product development lifecycle, fostering a collaborative environment that led to faster problem resolution. Led successful problem-solving efforts that resulted in innovative solutions for complex workflow challenges.
- Business Continuity Coordinator/Disaster Recovery: Continually updated and reviewed the division's Disaster Recovery Plans. Maintained a safe work environment through adherence to company policies and industry regulations related to process administration tasks.
- Recruitment: Recruited schools and educators for various pilot testing which included initial and follow up communication, weekly progress reports and payment research.
Process Administrator Associate-Global
ETS
01.2006 - 01.2010
- Actively pursued and followed up with applications submitted for Test of English as a Foreign Language (TOEFL) sites in the USA, Asia, and the Middle East (including sanctioned countries). Ensured compliance with all relevant regulatory requirements by conducting regular audits of internal processes.
- Verified each test site’s infrastructure, negotiated payment terms, and demonstrated proficiency in the software automation tool to assist with site certification.
- Conducted investigations with the Office of Test Integrity by contacting sites where complaints had been made.
- Contributed to cost reduction initiatives by identifying areas for improvement and implementing changes accordingly.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Served as a subject matter expert on key processes, providing guidance and support to team members when needed.
- Played a key role in achieving significant increases in overall productivity and efficiency by driving process administration optimization efforts.
- Ensured accurate record-keeping by maintaining well-organized databases and tracking systems for essential business data.
Administrative Assistant
ETS
01.2005 - 01.2006
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Process Coordinator-TAS
ETS
01.2000 - 01.2005
- Liaison between Test Center supervisors, students, and Call Centers. Provided excellent customer service.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Improved operational efficiency through regular monitoring, analysis, and adjustment of processes as needed.
- Assisted department with meeting daily service level goals.
- Trained and mentored incoming staff in the area of project related processes and responsibilities.
Education
Real Estate License - Real Estate Course
Princeton Real Estate School
Pennington, NJ03.2014
AMA Certificate - AMA Human Resource Certificate Course
Mercer County Community College
Trenton, NJ03.2012
AMA Certificate - Total Quality Management course
Mercer County Community College
Trenton, NJ03.2012
Health Claims Specialist Certification -
Harris School of Business
Hamilton, NJ01.2010
Skills
- Customer insight
- Business Requirements Analysis
- Product Knowledge Training
- Interpersonal Communication
- Collaborative Teamwork
- Project Coordination
- Detail-Oriented Approach
- Data Analysis
- Stakeholder Communication
- Document Control
- Customer training
- Troubleshooting
Timeline
Sr. Product Administrator
ETS
01.2010 - 12.2024
Process Administrator Associate-Global
ETS
01.2006 - 01.2010
Administrative Assistant
ETS
01.2005 - 01.2006
Process Coordinator-TAS
ETS
01.2000 - 01.2005
Real Estate License - Real Estate Course
Princeton Real Estate School
AMA Certificate - AMA Human Resource Certificate Course
Mercer County Community College
AMA Certificate - Total Quality Management course
Mercer County Community College
Health Claims Specialist Certification -
Harris School of Business
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