Christine Wegg
Milford,OH
Summary
Dynamic leader with proven success at RDI Marketing, enhancing program outcomes and employee productivity through innovative training and strategic planning. Excelled in customer relations and Microsoft Excel, boosting client satisfaction and operational efficiency. Skilled in fostering teamwork and solving complex problems, significantly improving project completion rates and stakeholder engagement. Willingness to learn any additional roles/tasks if it is what's best for the business as well as own personal growth. Eager to share skills and continue to grow in a new environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
All About Kids Learning Center
09.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with all Director responsibilities including but not limited to HR, interviewing and onboarding new employees, internal coaching with current employees, and handled the day to day schedule and staffing as well as all PTO request,etc.
Program Manager
RDI Marketing
06.2012 - 07.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team using KPI's.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Identified program obstacles and communicated possible impacts to team.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Interacted with customers and clients to identify business needs and requirements.
- Recruited, interviewed and hired employees and additional management and implemented mentoring program to promote positive feedback and engagement.
Training Manager
RDI Marketing
06.2012 - 07.2017
- Traveled across the United States to various center locations to recruit,hire,onboard, and launch campaigns for clients such as DIRECTV .
- Train existing and new staff members and certify the individuals to facilitate the training provided for certified trainer to continue on their own.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Led transition to blended learning approach, combining online and in-person training methods for more flexible learning options.
Education
High School Diploma -
Lynchburg-Clay High School
LynchburgAdult And Continuing Education
The Bob Pike Training Group
Columbus, OH 06.2016 - 05.2016
Skills
- Training to meet the individuals specific needs
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Strong Problem Solver
- Scheduling and calendar management
- Leadership skills and teamwork
Timeline
Administrative Assistant
All About Kids Learning Center
09.2019 - Current
Adult And Continuing Education
The Bob Pike Training Group
06.2016 - 05.2016
Program Manager
RDI Marketing
06.2012 - 07.2017
Training Manager
RDI Marketing
06.2012 - 07.2017
High School Diploma -
Lynchburg-Clay High School
Similar Profiles
Marti TurneyMarti Turney
Daycare Teacher at All About Kids Learning CenterDaycare Teacher at All About Kids Learning Center
Kristy KindredKristy Kindred
Child Care Center Teacher at All About Kids Learning CenterChild Care Center Teacher at All About Kids Learning Center
Addison RogersAddison Rogers
Daycare Assistant at All About Kids Learning CenterDaycare Assistant at All About Kids Learning Center