Christine Whitaker

• Organize personal records for our participants and providers. Manages records, policies, documentation, and administrative communications.
• Responds to inquiries regarding payments, operating hours, tax statements, personal records, policies and procedures, proprietary systems and websites, and medical information.
• Maintains daily records for participants and providers including time tracking.
• Conducts facility tours to new participants and their families.
• Acts as site supervisor as needed – opening, closing and securing the facility.
• Monitors Closed Circuit Television to ensure participant safety as well as policy and procedure compliance.
• Organizes available supplies to ensure equal distribution amongst the facility personnel.
• Schedules interviews for available positions.
• Creates and maintains spreadsheets to track start dates, priority levels, and statuses of all participants and incoming applicants.
• Updates medical records for participants on a regular basis to ensure safety and compliance.
• Plans and executes various assignments within given timelines, reporting to management about the progress on those assignments as needed.
• Communicates with families to build relationships and evaluate the needs of the community against the capabilities of the program, identifying potentials for growth and improvement.
• Utilizes a new propriety system (Child and Youth Program Billing Management System) daily to achieve job duties including:
• o Assisting families with creating new accounts.
  o Inputting Leave and Earning Statement information, medical
  records, and billing information.
  o Creating events and camps.
  o Creating financial reports for Non-Appropriated Fee Accounting
  o Communicating with families the batch email process
  o Processing ad-hoc care requests
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

• Conducts orientation sessions and organized on-the-job training for new hires.
• Tracks all training for 40 military members and 310 civilians by gaining access and utilizing TBA, MilPDS, MyLearning, MICT, ETMS, and Genius.
• Networks with Flight Chiefs and Activity Managers to foster a clear understanding of the importance of training and ensure trainings are completed by suspense dates.
• Innovation (beyond typical duties):
• Revamped New Employee Orientation to create a more supportive and informative environment for new hires.
• Created a network for the new employees, employed an open door policy for continued support.
• Created a new and effective way to track AFMC Connect Training using Excel and communication; improved accuracy and compliance by 50%.

• Scheduled office meetings and client appointments for staff teams.
• Maintain utmost discretion when dealing with sensitive topics.
• Typed documents such as correspondence, drafts, memos and emails for management.
• Delivered excellent customer service while liaising with supervisor and customer.
• Recorded, transcribed and distributed minutes into meetings.
• Supported Squadron in 4 events involving the set up and breakdown also providing customer service to over 500 active duty members, retirees, and civilians.

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• Became familiar with products to answer questions and make suggestions.
• Operates cash register to ring up final bill and process various forms of payment.
• Stocks shelves to organize aisles in assigned department.
• Trains new team members on procedures, customer service, and sales techniques.
• Works well with teammates and accepted coaching from management team.
• Maintains effective supply levels by monitoring and reordering food stock and dry goods.

• Evaluates animals to determine temperaments, abilities and aptitude for training.
• Employs positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
• Instructs owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
• Watches dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
• Maintains clean training arena for group classes.