Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Christine White

Verona,PA

Summary

Enthusiastic candidate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service as well as years of training with employee development. Motivated to learn, grow and excel in all facets of any organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Vocational Support Specialist

Lifeswork Of Western Pennsylvania
Pittsburgh, PA
08.2021 - Current
  • Assist clients with vocational responsibilities in several locations:
  • Work shop - Floor Supervisor or 1 on 1 assignments
  • UPMC
  • Hampton Inn and Suites
  • Mitsubishi

Direct Support Professional

Transitional Services Inc.
Pittsburgh, PA
05.2018 - 08.2021
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.

Administrator

Absolute Medical Coding Institute, Online Medical Coding Prep School
Raleigh, NC
02.2016 - 05.2018
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.

Staff Dev Specialist / Training & Compliance

YWCA / CCIS
Pittsburgh, PA
04.2004 - 07.2011
  • Provided strategic planning and development to management & program employees to maintain compliance with DPW regulations and policies
  • Assisted the office of child development and early learning (OCDEL) with the creation and implementation of state level training material for all Pennsylvania offices
  • Assisted with the YWCAs creation and implementation of unified policies and procedures for the Allegheny County offices
  • Acted as first point of contact for new employees and ongoing support to veteran staff
  • Developed personalized curriculum to accomodate the learning style of the identified employee displaying difficulty
  • Performed internal audits to maintain compliance with all state regulations and policies
  • Maintained very high levels of confidentiality
  • Traveled to Harrisburg quarterly to serve on several committees relating to curriculum development
  • Personalization of each training to accommodate the learning style of the adult learner
  • Trained and mentored All new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in lowered turnover rates.
  • Monitored day-to-day activities of the employees files, noting areas needing improvement and implementing plans for rectification.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in lowered turnover.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Trained and mentored all new personnel hired to fulfill various roles.

Fiscal Supervisor

YWCA
Pittsburgh, PA
09.2001 - 04.2004
  • Developed and directed procedures for the accurate and timely payments to all providers
  • Maintained the Projected account balances by identifying and correcting inconsistencies with payments and data entry
  • Communicated with all departments to ensure proper usage of the computer system to produce clean data & maintain procedural compliance
  • Provided supervision & evaluations to all Fiscal Specialist of the North office
  • L Maintained 98% or above accuracy l Maintained high levels of confidentiality

Fiscal / Technical Support Specialist

CCIS/ YWCA
Pittsburgh, PA
07.1999 - 09.2001
  • (hardware & software) to all end users of YWCAs North office
  • Created invoices in computer system to produce subsidy payments monthly for all providers enrolled in City office
  • Performed personal checks and balances to ensure accuracy of payments
  • Enrolled clients based on eligibility and maintained contact with all providers to assist with any payment issues
  • Demonstrated 98% accuracy or above. Maintained ongoing communication with clients Maintained high levels of confidentiality
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and quickly troubleshot errors.

Education

EMT in Emergency Medical Services - Emergency Medicine

CCAC/Public Safety Institute
Pittsburgh, PA
06.2014

Some College (No Degree) - Certified Nursing Assistant

CCAC
Pittsburgh, PA

Associate of Science - Information Technology

Computer Learning Center
Pittsburgh, PA
05.1998

Some College (No Degree) - College of Arts And Sciences

University of Pittsburgh
Pittsburgh, PA

Skills

  • Computer Installations (hardware & software), Microsoft office suite, Outlook
  • Training & Compliance
  • Curriculum development
  • EMT
  • CNA
  • Needs Assessment
  • First Aid Certification
  • Safety Behaviors
  • Problem Identification
  • Desktop support
  • Technical support escalations

Certification

  • Certified Nurses Assistant, CCAC - 2014
  • NCPCT - Patient Care Technician
  • Certified Emergency Medical Technician, Public Safety Institute - 2014
  • Paramedica Training - 2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Vocational Support Specialist

Lifeswork Of Western Pennsylvania
08.2021 - Current

Direct Support Professional

Transitional Services Inc.
05.2018 - 08.2021

Administrator

Absolute Medical Coding Institute, Online Medical Coding Prep School
02.2016 - 05.2018

Staff Dev Specialist / Training & Compliance

YWCA / CCIS
04.2004 - 07.2011

Fiscal Supervisor

YWCA
09.2001 - 04.2004

Fiscal / Technical Support Specialist

CCIS/ YWCA
07.1999 - 09.2001

EMT in Emergency Medical Services - Emergency Medicine

CCAC/Public Safety Institute

Some College (No Degree) - Certified Nursing Assistant

CCAC

Associate of Science - Information Technology

Computer Learning Center

Some College (No Degree) - College of Arts And Sciences

University of Pittsburgh

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Christine White