Christine Wieseler

Experienced Business Analyst with a demonstrated history of working in the information technology and services industry. Extensive experience with requirements gathering, software bug analysis, and Agile methodologies. SCRUM leader for the B2B Integration's Team.

• Fully replaced a Senior Project Manager and Senior Business Analyst, leading project execution while mentoring a Junior Analyst into former role.
• Led daily Scrum for 15 Integration Developers, assigning tasks, resolving blockers, and ensuring alignment with business goals.
• Facilitated cross-functional collaboration between the Integrations Team, High Code Developers, and Testers to streamline delivery and reduce meeting overhead.
• Maintained RAID logs, conducted walkthroughs, and led conflict-resolution meetings to provide technical clarity and drive consensus.
• Spearheaded process improvements for onboarding, documentation, time-off tracking, and team communication workflows.

• Collaborated with the business and wrote requirements for Development. Conducted on-going meetings to align the team through the process. Projects included -
  Compliance System for International Shipments
  Financial Tracking System
• I.T. Distributor Integration for PO ETA & Invoicing
• Legal Contract Processing System
• Enhanced ERP functionality with automation, feature upgrades, and external bots.
• Conducted SQL-based analysis to drive decision making.

• Authored requirements for system bugs and missed functionality for the ERP system
• Prioritized Issues for ERP system
• Streamlined Help Desk and Jr. BA collaboration through documentation and training resources

Presidio Managed Services Technician responsible for monitoring and management of network, security, voice collaboration, and datacenter technologies at a Tier 1 level. This includes but is not limited to Cisco, Juniper, VMWare, Palo Alto, F5, and other technologies for over 500 clients' networks. Currently interact with telecommunication companies, hardware and software vendors, and work on the customers' behalf to drive resolution of issues while providing regular updates to clients. Utilize tools such Secure CRT, SNC, Zenoss, Nimsoft, Prognosis and EMC Smarts.

CCNP, CCNP Security, and Cloud AWS Certifications (I.T. Certifications)

* Troubleshot PC issues for Dell I.T. Support Professionals

* Achieved 100% Customer Satisfaction Recognition twice in 8 months of employment

* Sold Marriott Vacation Club Ownership Preview Packages

* Achieved 24 Top Sales Performance Awards in 4 years

* Closer - Frequently taken off-line to negotiate sales for other people