CHRISTINE WILDE
Incline Village,NV
Summary
Driven Bar Manager at Stillwater Cove Beach House with a proven track record in enhancing customer service through effective staff training and innovative sales promotions. Expert in event coordination and vendor relationship management, significantly boosting bar revenue. Skilled in developing unique events and fostering customer relations, ensuring a memorable guest experience.
Overview
5
5
years of professional experience
Work History
Bar Manager
Stillwater Cove Beach House
06.2024 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Catering Coordinator
Wilderb Catering
09.2023 - Current
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
Restaurant Owner
Fredricks Bistro
11.2019 - 08.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised daily activities of restaurant and five employees.
- Managed payroll, daily deposits, and cost controls.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Maintained positive relationships with local community and government officials.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited, hired, and trained talented staff to fill vacancies.
Education
Associate of Arts - Business Administration
Portland Community College
Portland, OR09.2015
Skills
- Event Coordination
- Staff Training
- Budget Development
- Sales Promotion
- Vendor Relationship Management
- Customer Relations
- Rule Enforcement
Timeline
Bar Manager
Stillwater Cove Beach House
06.2024 - Current
Catering Coordinator
Wilderb Catering
09.2023 - Current
Restaurant Owner
Fredricks Bistro
11.2019 - 08.2023
Associate of Arts - Business Administration
Portland Community College
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