CHRISTINE WILLETT
West Chicago,IL
Summary
Dynamic professional with a strong background in support roles, dedicated to leveraging skills and experiences to drive positive contributions within a collaborative environment. Committed to taking initiative and embracing opportunities for continuous learning and skill development. Proven ability to enhance operational efficiency while fostering a supportive atmosphere for team members. Eager to apply expertise in a challenging role that encourages growth and innovation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier
Old Time Pottery
03.2025 - Current
- Follow store protocols consistently to elevate customer concerns or product issues as needed.
- Greet all customers who enter during my shift.
- Execute planned projects to include unpacking, pricing, and placing products in the store.
- Continuously improve my knowledge of and compliance with updated protocols regarding shrinkage prevention
- Processed customer transactions efficiently using POS systems, ensuring 100% accuracy and prompt service
- Assisted customers in locating products, enhancing the overall shopping experience through exceptional service and mindful listening.
Veterinary Assistant
Amber Leaf Animal Hospital
09.2022 - 08.2023
- Assisted in the administration of medications and treatments as prescribed by the veterinarian; documented changes in condition
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and overall safety
- Communicated with pet owners regarding treatment plans and post-care instructions, enhancing client satisfaction.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Contributed to a clean and safe environment by maintaining vaccines (FIFO), equipment, and facilities.
Kennel Assistant and Veterinary Assistant/Technician Trainee
ACC South Elgin and ACC Pingree Grove
03.2021 - 08.2022
- Address boarding intakes and organize personal items for each dog.s and ages ensuring proper nutrition and hygene
- Address boarding intakes and organized personal items for each dog
- Communicate medical needs of boarders to coworkers, techs and doctors as needed
- Identify and communicate safety issues.
- Bathe dogs and complete nail trims, ear cleaning
- I began training as a veterinary assistant in May 2022, focusing on animal restraint, drawing vaccines, surgery setup and cleaning, patient preparation, taking histories, ear cleaning and cytology, assisting with X-rays and ultrasounds, etc.
- Ensured the safety of all animals through proper handling techniques, adherence to established protocols, and Fear Free training.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Overnight Baker
Panera Bread
01.2020 - 02.2021
- Proof, shape, bake ,and top breads, cookies and pastries for café (translates to approx. $3000)
- Quality control
- Operated commercial baking equipment efficiently to ensure timely production schedules
Bakery Clerk/Baker Assistant
Harners Restaurant and Bakery
08.2018 - 12.2019
- Assisted customers with product selection and inquiries to enhance shopping experience
- Assist with early morning baking – donuts, pies, pastries, bread, rolls, cookies (up to 30 pans in oven and proofer at a time)
- Managed baking and proofing of product based on time (commercial oven with one temperature)
- Deliver product to local vendor (company van)
- Maintained cleanliness and organization of bakery displays to promote product visibility
- Monitored product quality and freshness, addressing issues proactively to maintain standards
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales
Animal Caretaker
Private Residence
06.2018 - 03.2019
- Feed and care for farm animals to include llamas, alpacas, chickens, goats, potbellied pigs, pigeons, peacocks, dogs
- Assist with animal medical care such as deworming, administering oral and eye meds, foot care, addressing injuries
- Participate in animal training, specifically recall training with whistle for dogs and peacock
- Collaborate with team to create atmosphere of wellness and contentment for all animals on the farm
Sales and Service Associate
Americas Treasures and Gifts
06.2015 - 04.2017
- Answer questions about antiques and vintage items, often contacted sellers to do so
- Negotiate pricing
- Keep store clean and presentable
- Purchase, refurbish and sell product for my own antiques booth
- Maintained product displays, ensuring alignment with brand standards and visual merchandising guidelines.
Specifications Coordinator/Supervisor/Leader/Compliance Team
McMaster-Carr
01.2001 - 09.2014
- Supervised staff involved with specification gathering process and catalog proofreading process
- Reviewed environmental regulations impacting sales of industrial products and their applicability to the business
- Collaborated with leaders to resolve local, state, and federal compliance issues and identify/ recommend alternatives when needed
- Coordinated cross-departmental projects to streamline workflow and enhance communication.
- Developed training materials and facilitated onboarding sessions for new team members.
- Implemented process improvements that increased operational efficiency and reduced errors.
- Managed scheduling and resource allocation to optimize project timelines and deliverables.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Boosted team morale and productivity by maintaining open-door policy for feedback and concerns.
- Prioritized and managed projects relying on communication and information exchange with up to 200 vendors, ensuring all met their deadlines and objectives without compromising quality.
Education
Bachelor of Science - Elementary Education
Millikin University
Decatur, IL01.1992
Skills
- Rapid learner
- Customer service expertise
- Effective/empathetic communication
- Commitment to integrity
- Supportive listening
- Cross-functional collaboration
- Reliability and punctuality
- Prioritization and scheduling
- Experienced with office software tools
Certification
- Fear Free Certified Level 1
- Veterinary Assistant, ABC College, 2017
- Master's Certificate in Business Administration, Keller, 2006
Timeline
Cashier
Old Time Pottery
03.2025 - Current
Veterinary Assistant
Amber Leaf Animal Hospital
09.2022 - 08.2023
Kennel Assistant and Veterinary Assistant/Technician Trainee
ACC South Elgin and ACC Pingree Grove
03.2021 - 08.2022
Overnight Baker
Panera Bread
01.2020 - 02.2021
Bakery Clerk/Baker Assistant
Harners Restaurant and Bakery
08.2018 - 12.2019
Animal Caretaker
Private Residence
06.2018 - 03.2019
Sales and Service Associate
Americas Treasures and Gifts
06.2015 - 04.2017
Specifications Coordinator/Supervisor/Leader/Compliance Team
McMaster-Carr
01.2001 - 09.2014
Bachelor of Science - Elementary Education
Millikin University