Christine Williams
Healthcare Management
Florissant,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Care Coordination Specialist
SSM Project Vibrance
01.2023 - Current
- Review charts to identify potential diagnosis codes so that risk factors can be properly addressed by physician
- Conducts audits including research diagnosis
- Identifies ongoing health maintenance needs and facilitates next step for those needs
- Schedule appropriate transition of care as well as assists licensed personnel to enhance comprehensive patient care and reduce gaps
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
Operations Coordinator/Team Leader Intern
SSM Health St. Mary's Hospital
03.2022 - 01.2023
- In charge of helping with onboarding new employees
- Managing payroll and keeping employees updated with policy and procedures
- Knowledge with SAP Analytics, Workday, and SAP
- Responsible for ordering, maintaining department supplies, coordinating changes and updates between departments
- Collaborates with third party vendors when supplies can not be produced in house
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Worked with vendors to make purchases and reconcile invoices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Reconciled monthly operating budgets and shared information with senior management team.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Negotiated with distributors to find quality products and best prices.
Lead Administrative Assistant
SSM Cancer Care
02.2019 - 03.2022
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Lead Information Specialist/Administration Assistant
SSM Maternal Fetal Care
01.2018 - 02.2019
- Reviews patients file documentation for compliance with policy and procedures and applicable regulatory requirements
- Involved in ongoing training, networking and quality improvement activities
- Complete and fax FMLA paperwork
- Register patients upon arrival and departure
- Review insurance and medical information
- Scan in orders when received from other facilities
- Collaborates with physicians, and other parties to ensure appropriate check out, plan of care, and coordination of acute care and high-risk services.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Lead Clinical Partner
SSM Maternal Fetal Care
04.2016 - 11.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained up-to-date patient records with medical histories and test results.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Equipped patients with assistance required for basic care.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Documented patient information and care activities in electronic health record.
Clinical Partner
St. Mary’s Health Center
09.2000 - 03.2016
- Total Patient care
- Acquires vitals and specimens
- Preform and file EKG’s
- Identifies potential risks/complications
- Acts as advocate for client and family needs
- Establishes and maintains a client support system
- Assures documentation is performed timely and accurately reflects the identified problems, interventions, client responses, and effectiveness of the services provided
- Reviews patients file documentation for compliance with policy and procedures and applicable regulatory requirements
- Involved in ongoing training, networking and quality improvement activities
- Collaborates with discharge planners, physicians, and other parties to ensure appropriate discharge plan, plan of care, and coordination of acute care and long term care services.
- Equipped patients with assistance required for basic care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
BS - Healthcare Management
Lindenwood University
Saint Charles, MO05.2022
No Degree -
Lutheran School of Nursing
St. Louis, MO2009
Skills
- Vital Signs (10 years)
- Laboratory Experience (5 years)
- Hospital Experience (10 years)
- Network Support
- Medical Office Experience (5 years)
- Insurance Verification (4 years)
- Critical Care Experience
- Venipuncture (5 years)
- Medical Terminology (10 years)
- Medical Records
- Epic (10 years)
- Network Administration
- Help Desk
- Patient Care (10 years)
- Triage (3 years)
- Operating Systems
- Medical scheduling (5 years)
- Supervising experience (4 years)
- Analysis skills
- Communication skills (10 years)
- Microsoft Office (5 years)
- Microsoft Windows Server
- Phlebotomy (5 years)
- Observe Behaviors
- Healthcare Education
- Wellness Support
- Patient Care
- Staff Management
- Employee Performance Management System
- Staff Motivation
Timeline
Care Coordination Specialist
SSM Project Vibrance
01.2023 - Current
Operations Coordinator/Team Leader Intern
SSM Health St. Mary's Hospital
03.2022 - 01.2023
Lead Administrative Assistant
SSM Cancer Care
02.2019 - 03.2022
Lead Information Specialist/Administration Assistant
SSM Maternal Fetal Care
01.2018 - 02.2019
Lead Clinical Partner
SSM Maternal Fetal Care
04.2016 - 11.2017
Clinical Partner
St. Mary’s Health Center
09.2000 - 03.2016
BS - Healthcare Management
Lindenwood University
No Degree -
Lutheran School of Nursing
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